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Device displaying the time incorrectly

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‎01-21-2020 17:24 - last edited on ‎09-08-2020 10:30 by Fitbit Moderator

‎01-21-2020 17:24 - last edited on ‎09-08-2020 10:30 by Fitbit Moderator

clock time is wrong

 

Moderator edit: Subject for clarity 

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‎01-22-2020 00:21

‎01-22-2020 00:21

@Lindsay5 check your timezone and sync the tracker. 

If that doesn't work, set the timezone wrong, sync, then set timezone correctly and sync. 

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‎01-22-2020 17:42

In response to Rich_Laue

‎01-22-2020 17:42

Hi @Lindsay5, welcome to the Community Forums!  

 

Thanks for bringing this to my attention. Let me share with you that our Fitbit devices use your mobile device information to display the time with the syncing process, therefore, by simply syncing your Charge 2 it should display the correct time just as @Rich_Laue mentioned.

 

However, if syncing doesn't resolved your concern, this may also be fixed by updating the time zone in your Personal Settings. For step-by-step instructions, please see our help article: How do I change the time on my Fitbit device? and let me know how it goes.

 

Let me know if you have any additional questions. 

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