Device not responding

[rilanz]

My fitbit charge 2 is acting charge lately , when i connect it to the charger the fitbit icon with the version appears and turns off , but the charging icon does not appear when you push the button and only appears when you disconnect it to the charger, when it is charge all the menus are moving until it frozes and discharges quickly , any idea about it? been using it for almost 3 years and it’s functioning well until lately , Thanks for any help

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hello @rilanz, welcome to the Community Forums!

I appreciate the information and details that were shared in your post, seems that the battery of your Charge 2 isn't properly charging. To better assist you with this, can you please let me know if the heart rate sensors are flashing? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

Let me know if you have any additional questions, I'll be here.

[AlvaroFitbit]

@rilanz Welcome to the Fitbit Community! I hope you're doing well!

Let me help you with your Charge 2 not working correctly. Try cleaning the contacts using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this, restart your device and see how it behaves. You can also find additional suggestions here.  The restart should help with the screen issue you described.

Let me know how it goes.

[rilanz]

Thanks for the reply will try it

Sent from my iPhone

[rilanz]

Thank you

Sent from my iPhone