Device not tracking Sleep Stages

[jhooker6]

Despite making sure my fitbit is well charged and wearing it on every position imaginable up my forearm I can only get simplified sleep details but I used to get the sleep stage info regularly -  seems to have been an issue since end June last year - I assumed it was due to the fact I wasn't sleeping much but now that is sorted I'm still not getting the full info. Suggestions?

Moderator edit; Subject for clarity 

[RickFit627]

I’m having the same problem with mine. Not sure how to resolve this issue. 

[RicardoFitbit]

Hello @jhooker6 and @RickFit627, welcome to the Community Forums! Sorry for the delayed reply.

Thanks for bringing this to my attention and the details that were shared in your posts. There are a few scenarios where you might see your sleep pattern (which shows your time asleep, restless, and awake) instead of sleep stages, find them as follows:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results you can  wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

Let me know if you continue experiencing the same issue after taking into consideration the above information.

[jhooker6]

Unfortunately this is exactly the same as the info given on the screen and I have tried all of this. As before June last year I used to get the full info pretty much all the time, it suggests that something changed then - was there a software update around that time that could be responsible? I have even tried wearing it on the other wrist and that didn't work either! The only thing I have yet to try, but will do so later this week, is swapping the wrist band in case that is the issue as I certainly don't have the original band anymore but think the replacement has been on longer than that.

[jhooker6]

And changing the strap didn’t help either, so can only assume that some software update has stopped this from working 😞

[jhooker6]

Tried everything and makes no difference and as my post says it used to work 😞

[RickFit627]

@ RicardoFitbit ... thank you for the information and suggestions. I tried everything you mentioned, but I'm still getting the same results. Nothing seems to allowing me to get the detailed sleep stage results like I used to.