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Difficulty accessing app - Android

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‎01-04-2020 04:40 - last edited on ‎09-08-2020 11:28 by

‎01-04-2020 04:40 - last edited on ‎09-08-2020 11:28 by

I woke up this morning and tried to sync my fitbit with my phone app (Samsung s8+ and android) the app wouldn't let me sign in. Checked my log in on the website. 

 

Is there a problem with the app?? 

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‎01-05-2020 11:06

‎01-05-2020 11:06

@Jlayhe Welcome! It's good that the community is growing! 

 

Let me help you with your Fitbit app not letting you log in. Try going to settings > apps > Fitbit and clear cache data. If the issue persist then uninstall the app, restart your phone and log back in.

 

Let me know how it goes.

Alvaro | Community Moderator

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