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Display AND pairing issues

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‎10-28-2023 17:01

‎10-28-2023 17:01

I have a display screen issue with my charge 3. Nothing but black screen.

I've read that a hard reset can fix this, but no dice for me.  The device still buzzes when I press the button, but holding for 15 seconds doesn't result in anything showing in the screen.

 

I've also read that chancing the screen face can fix a black screen, but I've lost pairing on my device. When trying to re-pair in order to change the screen it asks for a code - which I can't see because of the black screen.

Arg!

Anyone got any other ideas?

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‎11-01-2023 08:59

‎11-01-2023 08:59

It's good to see you participating in the community for the first time @Boomshank.

Thank you for sharing the details about the situation with Charge 3.

I've been informed that you already contacted the Customer Support team for further assistance with this; in this case, they will let you know how to proceed. Please let them know of the steps that you already tried and keep an eye on your inbox.

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