Display is not Working on Charge 2

[ashish309]

The display on my Charge 2 stopped working. It's a blank screen and some dotted lines. It still syncs to my phone, but no display. Is there anything that can be done to fix the problem and what are steps that I can follow.

[AlvaroFitbit]

@ashish309 Welcome to the Community. 

Let me help you with your unresponsive Charge 2 screen. Please try restarting your tracker by following these instructions.

Let me know how it goes.

[ashish309]

I already done that, but its not working. As Fitbit Charge 2 Screen doesn't come up correctly. Tried with changing the Display of clock as well, but no luck.

[AlvaroFitbit]

@ashish309 thank you for the update.

Since the issue persists I suggest you let our Support team know about this. I noticed that you already have a ticket with them so keep working with them to find a solution.

Let me know how it goes.

[ashish309]

As they mentioned that I don't have the warranty of Charge HR2, it can't be fixed.

I don't understand the what is the purpose of buying a Fitbit device, if your warranty is gone and something happen to your device then it's a waste of product, as that happen now with me.

I can't do anything, as their is No service center, where it can be fixed. SO I WILL NEVER EVER BUY FITBIT DEVICES IN MY LIFE.

[AlvaroFitbit]

@ashish309 sorry to hear that your Charge 2 is outside the warranty period.

Support does follow the guidelines described in the warranty so if your device is outside the warranty period they won't be able to replace it. Still thank you for sharing your feedback.

I'll be around.