Display not working on Charge 2

[MichaelLC]

The display on my Charge 2 stopped working. I get nothing. It still syncs to my phone, but no display and no notifications. I have restarted multiple times, but no change. Anyone else experience this?

Moderator edit: updated subject for clarity

[JumpSpin]

I'm having similar problems with my Charge 2 to others on this thread. Display is stuck at either 11:46 or 4:32, but the device seems to be tracking still-- my stats show up in the dashboard here. Resets, charging, changing the clock face, reinstall app on iPhone-- none worked.

Guessing I need a new tracker. The one thing I really have liked about the Fitbit over the past year is that the sleep sensor seems significantly more accurate than the Garmin devices that I tried. Does anyone here have a rec for a tracker that is good on sleep tracking?

[a_angrish52]

No display on my Fitbit charge 2

[Daig1091]

Same thing happened to me. But because my warranty is only good for so long I basically got an email from Support that said “Sorry about that. Here’s 25% off your next Fitbit.” 
I’m thinking, are these things designed to break after the warranty so you have to purchase another?! How does the screen just suddenly stop working? All I did was wake up and put it on my wrist, it’s not like I fell on the screen. Fitbit doesn’t care about solving this widespread problem.  SCAM! 

[Daig1091]

Same thing happened to me. But because my warranty is only good for so long I basically got an email from Support that said “Sorry about that. Here’s 25% off your next Fitbit.” 
I’m thinking, are these things designed to break after the warranty so you have to purchase another?! How does the screen just suddenly stop working? All I did was wake up and put it on my wrist, it’s not like I fell on the screen. Fitbit doesn’t care about solving this widespread problem.  SCAM! 

[Derbyfella]

mine has just gone blank after pixellating earlier. Mind it is 3yrs and 3 months old so its done well

[Charge_2]

My fitbit is 2 years old - worked fine till now - the display is now gone.  The phone works, vibrates and syncs.  Very recently, i unpaired the phone from my android and then realized that i cannot pair it again since i cannot view the 4 digit number.  is there any way to a) restart the display and b) pair the phone without the display

[Hemaviyer]

Mine stopped after they forced me to update the firmware and they are not bothered. They are just saying - we can't do anything please bin your device ...third class support ...useless good for nothing 

[Dianem729]

I have tried the suggestion of holding the button fir 19 seconds but still no display 

[Pat_Patterson]

How long did it work?

[sabrenasouza]

A little over a year. It still syncs and records but I have to double tap it to see display and can’t see it at all in sun light. I really love my Fitbit, but will probably try another brand because of display issue when this one totally stops working.

Sent from my iPhone

[cpipes]

This is my situation, too. I feel like the company just wants me to buy a new one to replace this one. 

[Dcflyer]

Yes. They do and there isn’t anything out there yet that is as good (until this breaks of course). Or unless you like huge smart watches (I don’t). For a tracker I like these best. But it seems strange they cannot make product that lasts.

Sent from my iPhone

[Dianem729]

they actually sent me a replacement, but that one won,t charge at all-- had
to call them again-- took over an hour to get a rep--told me i was still
using the old one and that's why it didn't charge!

Called back the next day-- another hour to get a rep-- sending a new
charging station this time--

I am not buying a new one-- this is my second anyway-- would go to another
brand if they can't get this right--

[Dcflyer]

I’ve had 4. Tried a Samsung tracker and hated it.

Oh well. Fitbit should improve quality control.

Sent from my iPhone

[Smithnan]

I tried the reset, but it didn't work.  😪

[thian8see]

Thank you. After pressing and hold the button for 10 to 12 second, it display the firmware number and the display is working 

[oaamimi]

it doesnt display the software version. it doesnt display anything. I just tried it with mine. I have been having the same issue since last thursday evening. it will still track to my phone but no display. 

[mscharster]

I have tried the suggestions with regard to restarting a fully charged fitbit 2 in order to get the display to reset but still have been unsuccessful. Any other suggestions. It still works and is linked to my phone but I use it as a watch so, not having a display is very frustrating.

[sabrenasouza]

Yep! Still sinqs but display I have to double click to show, and you can’t see it at all in the sun light! I love the Fitbit but hoping for another brand like it for Xmas or bday because of screen.

Sent from my iPhone

[Mkunz1]

I have done this and the display still does not turn on. What else can I do/try?