Charge 2 LED Display Issue

[stoiQ]

My Fitbit recently is having display issues with lines of LEDs not lighting up (through the upper portion of the display face) In the image attached its through the time and more noticeably through the date. It was hard to capture in photo cause of the brightness of the LEDs. The missing LEDs occur through all the screens.

Anything I can do to fix this? I'm guessing this is a hardware issue rather than something I can fix through resetting the device. I had a similar issue with my old Charge (which this Charge 2 replaced) before the entire screen just died.

[Sleepyguy]

Try a hard reset then contact support for a replacement. I think the reset is plug the unit in and hold down the button. 

its a fairly common problem. Same with the band breaking.

fitbit seem to have a habit of breaking and while they state the device should last years they do not warranty defects past a year. So basically have a product with known issues and not addressing them just replacing until warranty expires.

[AlvaroFitbit]

@stoiQ Welcome to the Fitbit Community! It's great to have you here! This is definitely not normal. Like @Sleepyguy said the best thing you can do is restarting the tracker by doing the following:

Plug the charging cable to your computer or UL certified wall adapter.
Align the contacts of the tracker with the charging cable and plug it in making sure it snaps securely.
Your tracker should start charging.
Press the button for 10 to 12 seconds.
You should see your tracker's firmware version and you can now unplug your tracker.

Let me know how it goes!

[stoiQ]

No luck. Reset, saw the logo and firmware (22.55.2) but still having display issues.

[AlvaroFitbit]

@stoiQ thank you for following my suggestions. In this case please contact our Support Team for further assistance as they can review your information and provide options.

Keep me posted!

[CormKev]

What is a hard reset? My charge 2 display only shows lines yet it is still syncing to my cell phone and tracking steps. I did the plug in and hold button 3 times but no change.

[Marissa51263]

[Marissa51263]

Mine is doing the same thing but i had it just over a year 

[AlvaroFitbit]

@Marissa51263 Welcome to the Fitbit Community! It's great to have you here! Did you try restarting the tracker? Check the instructions in my previous post and let me know if this helps.

I look forward to your reply!

[SunsetRunner]

i’m having the same problem except mine has grown from one line to three missing lines over the past few days. i’ve had my fitbit just over one year. 

[AlvaroFitbit]

@SunsetRunner Welcome to the Fitbit Community! I hope you're doing well! Sorry to hear about your Charge 2 missing lines. Any chance you can share a picture? Also have you restarted the tracker? You can restart the Charge 2 by doing the following:

Plug the charging cable to your computer or UL certified wall adapter.
Align the contacts of the tracker with the charging cable and plug it in making sure it snaps securely.
Your tracker should start charging.
Press the button for 10 to 12 seconds.
You should see your tracker's firmware version and you can now unplug your tracker.

I look forward to your reply!

[SunsetRunner]

I restarted it twice just to make sure. 

[AlvaroFitbit]

@SunsetRunner thank you for restarting the tracker. Do you still see the issues with the screen? Or was it resolved after the restarts?

I look forward to your reply!

[Marissa51263]

I tried everything nothing helped all the lights went out a few days after it started

[TimothyJMay]

Hi, I too now have the same issue. It started a week ago with just one line out through the date, now I have every other line missing through the time. A hard reset hasnt changed anything, my watch is just over a year old. Any other suggestions please?

[AlvaroFitbit]

@TimothyJMay Welcome! It's good that the community is growing! Sorry for the delay in my response!

@Marissa51263 thank you for following the suggestions in my posts. At this point the best thing to do is letting our Support team know about the issue. They will be able to review the case and provide options. You will get an email from them.

@TimothyJMay Thank you for restarting your Charge 2. I noticed that you already have a ticket with Support so I wanted to know if they were able to help you?

I look forward to your reply!

[TimothyJMay]

Hi, yes thank you, Support was able to help. Once you have this problem the unit is finished. If you live in the UK and can prove the unit is less than 2 years old it will be replaced. Outside UK you have just one year. Hope that helps. 

[AlvaroFitbit]

@TimothyJMay thank you for the update and really happy to hear that you got your tracker replaced by Support as this may help other members in the same situation. If anyone else would like to know about your warranty period please check the warranty page.

I'll be around!

[Ranthon007]

Seems to be a common issue.  Just after a year and it started.  LOTS of threads on this very issue.  I love the tracker, but not sure I want to pay full price again!  Like a few others, mine is getting progressively worse and hard reset is not fixing it.

[AlvaroFitbit]

@Ranthon007 Welcome to the Fitbit Community! I hope you're doing well! Sorry to hear that your Charge 2 display isn't working correctly. Thank you for trying the restart on your device. As suggested previously it would be better if you let our Support team know about the issue so they can review it and provide options. You will get an email from them.

Let  me know how it goes!