Charge 2 LED Display Issue

[stoiQ]

My Fitbit recently is having display issues with lines of LEDs not lighting up (through the upper portion of the display face) In the image attached its through the time and more noticeably through the date. It was hard to capture in photo cause of the brightness of the LEDs. The missing LEDs occur through all the screens.

Anything I can do to fix this? I'm guessing this is a hardware issue rather than something I can fix through resetting the device. I had a similar issue with my old Charge (which this Charge 2 replaced) before the entire screen just died.

[Gag450]

Well i had a similar problem with the charge 2, after a fall, the screen cracked, was initially fine but the LED slowly disappeared, it does still communicate with phone but is blank on watch. The watch is 8 months old, . fitbit says its not covered and can't be fixed so here is 25% off a new watch.  Great i thought until you can only redeem on their site and you can buy the same watch cheaper without their pointless/non existing offer on Amazon.  Me shopping for an ulternative that is up for the job when it comes to sport/exercise.  good luck to you all ... wish i had read all tgese before purchasing but hopefully may help others looking for a quality product 

[Galelr]

I went to the Samsung Gear. Far more reliable so far. A friend just got a
Garmin and is loving it as well. It's too bad that they aren't taking this
more seriously.

[Rosechet]

I did the reset and was able to get my screen back but the display is still not correct  the characters are not solid.its like some pixels are missing .  I have a fitbit charge 2. Help!

[AlvaroFitbit]

@Rosechet Welcome to the Fitbit Community! It's great to have you here!

Let me help you with your Charge 2 display and thank you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

[Rosechet]

It won't even take a charge now.  Totally dead.
Denise

[AlvaroFitbit]

@Rosechet thank  you for the update.

For the reason you are describing I created a ticket for you. I noticed that our Support team has replied to you so keep working with them to fin a solution.

Keep me posted.

[Kl2608]

Similar problem and started after about  year of use

[AnabelMaz]

First of all i think this software related not hardware. Problems i got are so wide and changing in time (for short time it go back working corectly) that it must be software. Today I had a really funny situation with the firbit charge 2 display. I'm not talking about displaying everything from right to left or shifting the image a few pixels to the right or no display at all. Today I had a situation where the screen is always showing the same. Same time, same heart rate and steps. The funniest thing was that at 7:00 in the morning when I woke up I checked and it was 10:29. I thought I was late for work :). Nothing helps to improve the situation. Changing the display template or restarting the device did nothing. The funny thing is that the screen goes on and off as usual. It seems that the Fitbit Charge 2 screen is a separate device and may just freeze. I guess I will have nothing else to do than wait for Charge 2 to discharge. Interestingly, the first problems with the screen (no image) appeared just after it was fully discharged and put into the charger. When connected, the device vibrated but showed nothing. Of course, as others have written, all other functionality of the device is working.