help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Display not working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-12-2019 12:21 - last edited on ‎09-08-2020 13:04 by Fitbit Moderator

‎09-12-2019 12:21 - last edited on ‎09-08-2020 13:04 by Fitbit Moderator

My display started having a few horizontal lines going through it.  That was one or two days ago.  Then starting today, the entire display has been going completely black.  But somehow my Fitbit is still able to keep track of steps, calories burned, etc., as evidence but updates on my cell's app.  I've tried to reset the Fitbit not zero improvement to my situation.  What should I do?  Thanks. 

 

Moderator edit: Subject for clarity 

Best Answer
Labels:
0 Votes
5 REPLIES 5

‎09-13-2019 18:19

‎09-13-2019 18:19

Hello @BDubb23, welcome to the Community Forums!

 

I appreciate all the details that were shared in your post and for trying some troubleshooting steps prior to posting, certainly, your Charge 2 isn't working the way it was designed. Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye to your email inbox because they'll be in touch with you pretty soon. 

 

In the meantime they contact you, let me know if you have any additional questions.

Best Answer
0 Votes

‎09-30-2019 02:45

In response to RicardoFitbit

‎09-30-2019 02:45

My Fitbit 2 display also stopped working properly lately and I tried resetting it. The first attempt resulted in the display appearing with lines through it. I reset it again and got no display at all, although other functions work ok. I took it off and let the battery run down to see what happened. I should say that I was on holidays at the time and was unable to investigate properly until now. I am currently recharging, but I don't hold out much hope. Please help.

Best Answer
0 Votes

‎09-30-2019 05:46

In response to Mags321

‎09-30-2019 05:46

My Fitbit Charge 2 went black as well. The display lights were not fully displaying yesterday only to completely go black today. I've tried restarting numerous times. No luck. I received the Charge 2 as a gift last Christmas. Not sure what to do at this point. Please advise.

Best Answer
0 Votes

‎09-30-2019 05:54

In response to RicardoFitbit

‎09-30-2019 05:54

My charge 2 has horizontal lines thru the data. what can I do to correct this?

 

thanks

Best Answer
0 Votes

‎09-30-2019 21:05

‎09-30-2019 21:05

My display is having the same issue... started as a horizontal line through the time and now it’s most of the clock face... multiple horizontal lines through the display screen

Best Answer
0 Votes