Display on Charge 3 stopped working

[fifib]

I have just had to return my Charge 3 after only buying it on 3/11/18. 

Display stopped working for no apparent reason. Store Tech said he had never seen it happen before. So replaced it. So not impressed. 

Moderator edit: updated subject for clarity

[Geethorn]

I had exactly the same problem but pleased to say this fix works.

[dafydd]

Display restored.

Charge 3 with 20001.44.33

Fitbit App 2.84 (807)

iOS 12.1.1

My display stopped, today. Pressing the button would get me the little vibrator motor, but nothing else.

- Synchronizing worked fine.

- The motor buzzed if I got a notification.

Followed the reset steps here, and my display is back. No idea what caused it to blank in the first place.

[swiftskies]

I tried your fix ...and it worked!  So relieved.  The display is back and appears to be working normally.  Although the display had gone black, the Charge 3 was still syncing with the ap and vibrating notifications...but no display. 

[Camlover]

My tracker display shows only the main info, and will not scroll in any direction. It will not reset using your directions but still tracks and syncs.

[MarreFitbit]

Hi guys! I'm so glad to hear the steps provided have worked for you.  I really appreciate your time and efforts in troubleshooting this inconvenience. 

Hey @PopcornFlower! I've seen that you got in touch with our Support Team after posting here. Good news is you're getting a replacement. If there's anything else I may assist you with, let me know. 

Thanks for jumping in here and trying the restart provided @fifib and @Iandf! Besides the restart, I was wondering if you guys have tried switching clock faces?

Hi there @Anushka1110! Glad to hear your display is working again, thanks for sharing the outcome. 

In regards to the food inquiry. For anything else you would like to see implemented in the future, consider visiting our Feature Suggestions board. This is a space where Community users can post features, ideas, and suggestions that they'd like to see in future Fitbit products, accessories, and software and top-voted suggestions get relayed to our product team for review. 

Let me know if there's anything else I may assist you with.

[CarterW]

My FB3 watch display stopped working this morning after 2 months. The “clock face change” tip worked for the main screen and it still tracks and syncs on my phone but no other data displays on the device display.

[Cedars]

Hi, 

My Charge 3 screen went blank this morning, so I charged it up and tried things out but still no screen but it would vibrate .

So I was ready to send it back until I read this answer, so I tried it and it worked. 

Why does this happen? 

[Pirate21]

Had my Charge 3 for 2 months and the display went blank.  I connected it to the cable and held in the button on the side for 8 seconds.  The smile came up and now the display is on.  This worked!

[MING8388]

This is my replacement unit. First unit couldnt track sleep. Now my replacement unit screen just went blank. Tried restarting and didnt work. It also stopped tracking my sleep for the last 4 days. Fitbit really need to take quality control more seriously.

[MarreFitbit · Accepted solution]

Welcome on board @CarterW! Thanks for letting us know worked for you. While reading your post I was wondering if maybe the new clock face you've set is no letting you to see other data? Have you try testing different ones?

Hey guys @Cedars and @Pirate21, It's nice to see you around the forums! I'm glad to hear that the steps worked for you. Thanks for sharing the outcome! 

Thanks for jumping in here @MING8388 and for restarting your device! Have you tried changing your clock face? 

I'd recommend performing the long restart:

• Plug the device into the charging cable. 
• While the device is plugged into the charging cable, hold the button down for 15 seconds. 
• Remove your finger from button. Note: Device won't have a smiley face icon and should be off with a black screen.
• Remove the device from the charging cable.
• Plug the device into the charging cable again. 
• The smiley face icon appears on the screen. 

In regards to your sleep not tracked, I'd recommend taking a look at this post.

Looking forward to your reply! 

[Dave-Ohio]

Had the same issue - no charge, no display, no sync.  Followed the instructions above and it seemed to work.  Not happy though, worried it will happen again. 

[MarreFitbit]

Thanks for jumping in here @Dave-Ohio! Also, thanks for following the troubleshoot steps we've provided along this thread. I have reached out to our support team and created a case regarding your inquiry. Someone will be reaching out to you within the next 24-72 hours with next steps. 

Point me out if there's anything else I can do for you in the meantime. 

[Sue20]

I’ve tried recharging and holding button in but nothing. I bought min 2 months ago to replace my charge to so I could swim in it.  Any other solutions out there. I arrived on my holiday on Christmas Day and it just stopped 😕

[Swartzie]

My display stopped working today only 2 days after I got it for Christmas. I followed the directions you gave and it seems to have worked. I took screen shots of the instructions for later if I need them. I was disappointed to see some of the same problems from other users but I’m glad I came across the reset features you shared. 

[ORANGEinINDY]

This is the second time I've needed to reset my FitBit. I do NOT think that this is a solution and marked as "SOLVED". This is a workaround. To use it as a solution, I would need to carry my charge cable with me 24/7. Has FitBit found the rout cause of this? Since a reset temporarily fixes this I am hoping there is a firmware solution that FitBit can make SOON.

[PRANAYR]

Looks Charge3 has universal display issues. I lost my display within 3 months too, today. Any help anyone?

[ORANGEinINDY]

---

@PRANAYR wrote:

Looks Charge3 has universal display issues. I lost my display within 3 months too, today. Any help anyone?

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Try changing your clock facefrom the app ... some say that works (then change it back)

or try this:

• Plug the device into the charging cable. 
• While the device is plugged into the charging cable, hold the button down for 15 seconds. 
• Remove your finger from button. Note: Device won't have a smiley face icon and should be off with a black screen.
• Remove the device from the charging cable.
• Plug the device into the charging cable again. 
• The smiley face icon appears on the screen. 

Neither of these is a good solution (one requires me to keep my charge cable with me), but it might help

[Jiggs123]

I was just reading another complaint that the face of Charge 3 would not light up and followed the instructions and mine is now working again and displaying my information..

Thanks for this help ..I am very happy as love my new Charge 3 , have had 4 different kinds of Fit Bit and no problems.  Jiggs 123

[Dave-Ohio]

Now my Charge 3 will not sync consistently.  My Charge 2 does sync, but not my Charge 3.  If this keeps up I need to use the Charge 3 until it is resolved.  Hey Fitbit, how about fixing these issues. 

It is issue after issue.  This is total garbage.  I am getting tired of the issues. 

[ange7890]

Woke in the middle of the night to see my screen wasn’t working, got up at 5 as it was worrying me lol. Found this and just done the reset - worked! Thank you!