Display on Charge 3 stopped working

[fifib]

I have just had to return my Charge 3 after only buying it on 3/11/18. 

Display stopped working for no apparent reason. Store Tech said he had never seen it happen before. So replaced it. So not impressed. 

Moderator edit: updated subject for clarity

[JGZappe]

Me too and as I am looking on this forum, there is no response. 

[Jjxx]

I have had 2 replaced so far with the same thing. 😱😱

They have replaced them but it’s not the point, they were bought for s
reason.

Janice

[JGZappe]

Exactly. I was thinking of upgrading to the watch though now have serious reservations.

~Janet

[suzy8]

I spoke directly to the company and my problem was solved thankfully. I do love my charge. Good luck with yours don't give up yet call the company

[JGZappe]

They are replacing the device (I wish also the charger). After reading more posts, it doesn’t seem random.

~Janet

[suzy8]

They replaced my people also I put it in and have had no trouble hope yours is as good as mine

Sent from my iPhone

[Jjxx]

I am on my 3rd and so far it is ok, but |I too feel they should have
replaced the charger too, for all the inconvenience if nothing else.

Regards,

Janice

[meredith83]

I’m confused, what button is the button to push down for the long restart? The clock face?

[99steph72]

I was told yesterday via livechat that replacing my Charge 3 wasn't an option even though it's under warranty

[suzy8]

That’s odd under warranty they should replace bad pub for them

Sent from my iPhone

[Jjxx]

Hi,

I have had 2 replaced as the first replacement didn't work either, Have you
had this for more than a year?

I would go back to them and ask to speak to a manager.

Regards,

JJ

[99steph72]

Oh, I think I know why they won't replace it. 

Google is buying fitbit and they don't want them to see that the Charge 3 has an issue:

https://www.washingtonpost.com/technology/2019/11/01/google-will-acquire-fitbit-billion-deal-direct-... 

[Juninfs]

I returned mine with receipt to where I bought them, argos...this is my 5th!! There was never an issue. They just took it back each time and replaced it.

[Juninfs]

I returned mine with receipt to where I bought them, argos. This is my 5th!! There was never an issue. They just took it back each time and replaced it.

[Layalee]

Tried it. Nothing works, now skipping sync. I was happy you upgrades the plastic that used to break now this. My third Fitbit and still breaking. That's it. 

[Layalee]

 

Tried it. Nothing works, now skipping sync. I was happy you upgrades the plastic that used to break now this. My third Fitbit and still breaking. That's it. 

[Symoncowell]

That sucks although I am on my 5th replacement so replacements defective also 

[DaveGammon]

I tried this solution is I have had a black screen and its not worked at all. 

Anything you can suggest?

[99steph72]

I called customer service and they sent me a shipping label to return it. I
should be getting a replacement soon.

[Jjxx]

I had to return 2 of them as they both did the same thing 😱😱🤪🤪 jjx