Display on Charge 3 stopped working

[fifib]

I have just had to return my Charge 3 after only buying it on 3/11/18. 

Display stopped working for no apparent reason. Store Tech said he had never seen it happen before. So replaced it. So not impressed. 

Moderator edit: updated subject for clarity

[Wamukota]

Have mine for 2 weeks and today the display died. Will have to return it. Poor quality

[MarreFitbit]

Hey there @fifib, thanks for stopping by! Sorry to hear about the inconveniences you had with your previous Charge 3. I totally understand where your concern is coming from and I really appreciate your feedback. 

Thanks for jumping in here @Wamukota!  If your tracker's display is not working, I recommend restarting it by doing the following:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. 
4. Press and hold the button on your tracker for 8 seconds. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.
5. Unplug your tracker from the charging cable.

Let me know how it goes. 

[Grumpy]

I've had mine about 2 weeks also and the display just died too. Ridiculous. 

[MarreFitbit]

Thanks for jumping in here @Grumpy! Sorry to hear you've been experiencing the same inconvenience with your Charge 3's display. 

Please try following the restart I've provided here.

Give this a shot and let me know the outcome! 

[Wamukota]

Done that and the display remains dead.

As I can still return the unit and get my money back, I will return it and look for another solution or brand

[MarreFitbit]

Sorry to hear you go @Wamukota!

Thanks for trying the tips and recommendations provided. Don't hesitate to ping me out if you need further assistance, I'll be around! 

[fifib]

Tech in shop tried all that to no avail

[Iandf]

My charge 3 stopped working today, screen is blank even when plugged into charger, pressing button nothing happens. Bluetooth on iPhone says it’s not connected.

[lostinfiftz]

Thanks for the info needed to get my display working again but I am concerned as to what is causing it. This smartwatch has so much potential if it could just get by all the problems it has.

[PopcornFlower]

I have had my Charge 3 for 2 months & the display has stopped working.  I have tried the restart & get nothing on the screen. 

I get 2 vibrations about 3 seconds into the 8 seconds, but no smiley face or anything. It still tracks everything, I just can't see it until I sync.

Now what? 

[fifib]

Take it back. I had to also after 3 weeks. Replaced it, but the second
display is fading already. Very disappointed. Won't be buying fitbit
again.

[AldaSilva]

Hello! Mine did the same. Just wouldnt work. It was vibrating, countjng steps and all else. I attempted to change the clock face in the fitbit and when I chose a new one the screen started working again. Maybe some kind fo glitch? I don't know.

[Gregg42]

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@AldaSilva wrote:

Hello! Mine did the same. Just wouldnt work. It was vibrating, countjng steps and all else. I attempted to change the clock face in the fitbit and when I chose a new one the screen started working again. Maybe some kind fo glitch? I don't know.

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Thank you so much for this suggestion. The display on mine would not turn on just now, even though it was clearly working. I changed the clock face, and voila, it's working again!

[Monabert]

My display stopped working last night as well after only having my FB for about a month but did the reboot and it worked. Must say I was surprised it did that already as it’s so new. I’ve noticed too that it doesn’t send my notifications to me now and isn’t showing my days of activity on my FB display but does on the app. I do love it though and so happy I got it....just hope it lasts a long time!

[dpc1]

My Charge 3 display went blank last night too. Everything seems to work ok except the display and the 8 second reset... that doesn't work either. Help!

[AldaSilva]

Try to change the face of the clock in the app. It worked for me.

[dpc1]

Oh fabulous! Changing the clock face worked. Thanks so much AldaSilva!

[Anushka1110]

My Charge 3's display went off in between, I read your reply and the band has restarted itself. What was the problem that had occurred? If it's some software issue kindly fix it . Also Fitbit needs to update it's food stats page as it doesn't take into account a lot of food items and the MyFitnessPal from Under armour does a much better job at tracking your food calories and the food items that have been consumed. 

[OzDrabs]

Had the same issue. Wasn’t happy but researched first. This procedure solved the failed display issue. If it happens again then maybe a return under warranty.