Distance doesn't match with tracker and Fitbit App

[colleenyu]

I went on a run and started a workout on my Fitbit and stopped the workout when it said .75 miles. However, in the app it says I only ran .66 miles. Is there a reason it does this?

Moderator edit: updated subject for clarity

[MeylinP]

It's nice to see new faces around @colleenyu! Welcome to our Community my friend! Mmm this sounds really weird...I'd like to know if this is the first time this happens to you and if your online Dashboard shows the correct distance tracked that day? I'd like to have a picture of what's going on with your tracker. What we can do is the next time you track your activity using your Charge HR keep an eye to your workout summary (right after pressing your Charge HR button to finish your activity). Then, sync your tracker to your Fitbit app; please be sure you are following these steps when syncing your tracker.

Please keep me posted, I'll be looking forward for your comments! 

[colleenyu]

Thanks for replying @MeylinP! I believe this happens everytime I use it... I haven't noticed it when I track walking but I know it happens everytime I run. I do look at distance a lot more when I run versus when I walk. Attached is an image of my Charge HR after I completed the workout and then one after I synced it to my phone... This just bothers me because it throws of my pace and such... and it doesnt seem to be consistant either.

 

[Willow13]

This has occurred multiple times with walking for me. I use my Charge HR to meet my goals and then the app does not reflect the same data. Not possible to track progress reliably and discouraging to say the least. Getting so tired of having to search for solutions to the shortfalls and attempt muliple fixes... This started after my last update... I hate updates because they all too frequently lead to a new set of problems.

[MarreFitbit]

It's nice to see you around the Forums @Willow13, how's everything going? 

Thanks for bring this issue to my attention, I'd recommend doing these steps:

• Log out of your Fitbit App
• Force quit the App
• Restart your Charge HR by following @AlejandraFitbit' steps
• Turn off the Bluetooth
• Shut off your phone and turn it on after 1-2 minutes
• Turn on the Bluetooth
• Log back into your Fitbit App

Test your buddy and app after doing those steps and let me know the outcome! 

[123455]

That happens every time I run using the workout tracker feature as well!  I know the distance that I run and the app shortens it anywhere from .2miles or more.  I also notice that the workout tracker measures more steps than the alta tracker. It is indeed very frustrating and forgot support has not been any help.  It is indeed very frustrating!

[Emilyrene]

Hello! The past few times I’ve hiked my fitbit tracks further than what my app reflects. Currently my fitbit tracker shows 5.81 miles but my app only shows 3.62. This is a significant difference. I’ve tried the steps outlined to log out, turn off Bluetooth, restart tracker, turn off phone, etc and it didn’t change. Is there any other suggestions you have?