help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Distance is wrong, splits are wrong

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-17-2019 08:18 - last edited on ‎09-08-2020 14:41 by Fitbit Moderator

‎07-17-2019 08:18 - last edited on ‎09-08-2020 14:41 by Fitbit Moderator

I have been thinking that I have been getting slower and slower on my runs, which has been so depressing, even though I feel like I can't run any faster. I started questioning the accuracy of the fitbit. The last two days, I tracked my runs with two other devices, and my mileage on a 6 mile run was 5.3 on the fitbit, with splits of 11:30, 12, or worse! My splits on the other devices were 9:35ish, so I realized I'm not crazy thinking that the fitbit was off. Anyone else having this problem? 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎07-20-2019 10:04 - last edited on ‎03-21-2025 09:09 by Fitbit Moderator

‎07-20-2019 10:04 - last edited on ‎03-21-2025 09:09 by Fitbit Moderator

@lizzzzzzyp__1 , welcome! Thanks for being part of our Community! Sorry for the delay in my reply.

Let me help you with your distance calculation. You can enter your stride length to improve the distance calculation. This information is used to calculate your distance since it it the steps you have taken times the stride length. You can read more about it here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes