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Email verification

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‎02-13-2016 08:49 - last edited on ‎09-06-2020 17:01 by Fitbit Moderator

‎02-13-2016 08:49 - last edited on ‎09-06-2020 17:01 by Fitbit Moderator

The APP asks me to verify my email adress, when I do I get the verification in my emil but the App still says I need to verify. I've done it over and over and the App won;t let me move to the next step. Help!

 

Moderator Edit: Updated title for clarity. 

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8 REPLIES 8

‎02-16-2016 03:45 - last edited on ‎01-26-2026 02:37 by Fitbit Moderator

‎02-16-2016 03:45 - last edited on ‎01-26-2026 02:37 by Fitbit Moderator

Hey hey hey @blades9801 welcome to our Community! Hope you're doing good! Man WinkI'd like to confirm you are talking about the iOS Fitbit App? If you're, I'd like to confirm your Fitbit account matches your valid email address, also please double check your spam/junk folders and resend the verification email by tapping on Banner > Resend Verification email. I have attached a picture so you can follow these steps:

                                                        verification.png

After you're done check your email inbox from Fitbit and click "Verify your email."

Hope this helps my friend, have a nice day! Woman Wink

Meylin | Community Moderator

"The only way to do great work is to love what you do." What's Cooking?

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‎11-28-2016 16:30

In response to MeylinP

‎11-28-2016 16:30

I have done what you recommend and it does not show a verification.

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‎11-29-2016 09:02 - last edited on ‎01-26-2026 02:37 by Fitbit Moderator

In response to swampy79

‎11-29-2016 09:02 - last edited on ‎01-26-2026 02:37 by Fitbit Moderator

Hi there @swampy79. Good to see you in the Fitbit Community! 🙂

Since you've tried the option to have the email resent to you, can you try the second one which is "I didin't receive an email"?

Try that out and let us know how it goes!

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

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‎03-16-2018 05:51

In response to MeylinP

‎03-16-2018 05:51

I am not receiving the email

necessary to complete the verification. I’ve tried numerous times.

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‎06-19-2019 17:22

‎06-19-2019 17:22

I have tried several times to verify my fitbit new account but it will not accept it

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‎03-19-2020 06:57

‎03-19-2020 06:57

Good so far

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‎08-03-2020 11:41

‎08-03-2020 11:41

what's up!

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‎08-03-2020 13:10

‎08-03-2020 13:10

Got it and tracking this device

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