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Error 1006 -Access Denied

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‎10-14-2019 14:59 - last edited on ‎09-08-2020 12:06 by Fitbit Moderator

‎10-14-2019 14:59 - last edited on ‎09-08-2020 12:06 by Fitbit Moderator

I am unable to access the Fitbit website or synch my devices while using my home WiFi.  I can connect via my mobile device on other WiFi networks and if I turn the WiFi off, and use my phone providers system.  I called tech support on 9/21/19 and was given a case number.  I was told to wait 48 hours and call back if it wasn’t fixed.  I called back three days later and was told it would be ‘escalated’.  The problem has not been corrected and tech support told me I just had to wait for someone to look into it.  Can someone please tell me how to get my IP address unblocked, or who I can contact to get this resolved?

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‎10-15-2019 08:47

‎10-15-2019 08:47

@Jsdeutsch A warm welcome to our Community!

 

Thank you for reporting this. Since the issue is already being handled by our Support team then please keep working with them to resolve the issue. 

 

I'll be around.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎10-15-2019 08:52

In response to AlvaroFitbit

‎10-15-2019 08:52

They are NOT helping me. Please provide me with another avenue for support.
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