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Error message showing Fitbit.com is down for maintenance

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‎01-27-2018 04:44 - last edited on ‎09-08-2020 18:54 by Fitbit Moderator

‎01-27-2018 04:44 - last edited on ‎09-08-2020 18:54 by Fitbit Moderator

My fitbit showing Fitbit.com is down for maintenance . And I can't  login  it I can't  do nothing  with it . What I can do ????

 

 

Moderator edit: updated subject for clarity

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12 REPLIES 12

‎01-27-2018 05:22 - last edited on ‎02-01-2018 07:45 by Fitbit Moderator

‎01-27-2018 05:22 - last edited on ‎02-01-2018 07:45 by Fitbit Moderator

It seems to be fine now.

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‎01-27-2018 05:30 - last edited on ‎02-01-2018 07:46 by Fitbit Moderator

In response to SunsetRunner

‎01-27-2018 05:30 - last edited on ‎02-01-2018 07:46 by Fitbit Moderator

It has been two hours 

Best Answer

‎02-01-2018 07:48

In response to Muzna

‎02-01-2018 07:48

@Muzna Welcome! It's nice to have you on board! Where are you viewing this error message? I don't think your tracker is displaying this so it is most likely the Fitbit app or website, could you let me know which one? If it is the app log out from it, restart your device and log back in. If it is the website, clear cache and cookies on your browser and retry.

 

@SunsetRunner good to know that you aren't seeing this error anymore!

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎04-14-2018 03:02

In response to Muzna

‎04-14-2018 03:02

2-months now, server must be fixed by now! 

Uninstalled app. 

Cleared cache. 

Turned charge2 off.

Can't log in. 

NO HELP AT ALL REALLY.

Did work, then nothing.

The app is not fit for purpose, fix it.

Best Answer

‎04-14-2018 03:09

In response to AlvaroFitbit

‎04-14-2018 03:09

 Done all that see viral times and everything suggested on the internet.

It's the app. 

Uninstalled reinstalled. 

Cannot log into app as the Server is down.

Wrong email or password....

The email address and password are correct, as they got me into your sight on this phone...another sugestion from the community. So the info is right your app is not working accepting it, so not working. The phone is a Samsung Galaxy A5. 

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‎04-14-2018 03:13

In response to AlvaroFitbit

‎04-14-2018 03:13

Done all that see viral times and everything suggested on the internet.

It's the app. 

Uninstalled reinstalled. 

Cannot log into app as the Server is down.

Wrong email or password....

The email address and password are correct, as they got me into your sight on this phone...another sugestion from the community. So the info is right your app is not working accepting it, so not working. The phone is a Samsung Galaxy A5. 

Even this message comes back with an error...'problem with your server, Please try again later'.

You are not connected to Virgin Media by any chance, are you?

Best Answer

‎04-25-2018 12:44

In response to JulieSmirthwait

‎04-25-2018 12:44

I've been getting the same error message since yesterday and my phone is also a Samsung Galaxy A5 and I'm on Virgin Media! 

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‎04-25-2018 23:07

In response to SunsetRunner

‎04-25-2018 23:07

I've this problem too, my Huawei 6P synced at 19:00 CET yesterday for the last time and the app was showing the same message. I restarted my phone this morning and the problem was solved. It's syncing again right now.

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‎11-13-2018 12:05

In response to AlvaroFitbit

‎11-13-2018 12:05

I am seeing the same message on the FITBIT app on a droid.  I have cleared cashe, turned off/on blue tooth.  Delete and re-installed app.  It still won't let me in

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‎12-04-2018 11:34 - last edited on ‎01-28-2025 08:36 by Fitbit Moderator

In response to goinfit

‎12-04-2018 11:34 - last edited on ‎01-28-2025 08:36 by Fitbit Moderator

@goinfit Welcome! It's good that the community is growing! Sorry to hear that you are seeing this error message. Try changing networks (using wifi instead of mobile data or vice versa). Additionally you can try clearing your network settings on your phone.

Keep me posted!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎03-07-2019 07:39

‎03-07-2019 07:39

Hi, I got this message as well. I tried every thing that was suggested on this forum and other sites. Nothing worked. But, when i turned on my VPN to the destination i usually use to watch netflix, it suddenly worked. Worth a try if you get this error. 

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‎03-07-2019 09:37

‎03-07-2019 09:37

I had this message last night after troubleshooting why my Android phone wasn't syncing with my Fitbit (last sync was December 23rd).  It took me several attempts at turning off my phone, resetting my Fitbit2 charge per the instructions here, etc.  FINALLY, I just uninstalled Fitbit app on my phone and re-installed it.  It works fine now and is syncing.

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