Error on calories count

[jonwee7]

dear all fitbit owners,

i encounter an error saw on my fitbit charge 2 when i check on the calories burnt for yesterday 13 Dec. 

I found that my total calories burnt was 1921, which is way lower than my normal. My BMR is already around above 2000, so it doesnt makes sense that even though i had my usual brisk walking in the evening my total calories burnt can be lower than 2000. 

I went to the detail "Calories burn" screen to see the graph and found that between morning to13:30 hours, the app only register 3 calories per 15 mins. 

I got the screen shot but didnt see any option her to attach my print screen.

what could be the cause of this error? is i possible to rectify this?

just for your info my past calories was averaging about 2800 and on some days i go above 3000. 

Below are the numbers:

13 Dec Friday: 1921

12 Dec Thurs: 3255

11 Dec Wed: 3559

10 Dec Tues: 2866

11 Dec Mon: 3497

10 Dec Sun: 2860 

any advice on how i can fix this is greatly appreciated

thanks!

Jon Wee

[JohnnyRow]

To attach screen shot, at least from web browser, tap the camera icon just above the text input box.

[jonwee7]

Thanks for your reply

[jonwee7]

 

Heres my screen shot 

[jonwee7]

Anyone encountered such an error? I was wearing my charge2 since 7am in the morning, the graph doesn't seem right, thanks