Exercise not showing up in app dashboard

[abelimages]

I walked on the treadmill for 90 minutes. Rested for a few minutes then took the dogs on a two mile walk. I used track my exercise on my phone durning the walk. On the dashboard in the weekly exercise tab I see my two mile walk from the track my exercise, but do not see my 90 minutes on the treadmill. In dashboard I do see that the steps and cals burned for the 90 minutes on the treadmill are accounted for, but in the weekly exercise tab I do not see any info for the 90 minutes on the treadmill. I would love to see my heart beat info, etc. How do I recover that info?

Moderator edit: format

[Paula.maskell]

6k step walk tonight and nothing recorded on my exercise 

[Hawaikismum]

Are there any fitbit admins reading these threads? I just bought my charge 2 today and I'm already having issues with the steps not showing up in the app. I've uninstalled, reinstalled, cleared cache, rebooted phone, turned Bluetooth on and off again. None of these actions have fixed the issue. Very frustrating considering it's brand new

[MGhabris]

Did you find a solution to this? I am having the same issue. 

[DawnGl]

No, I never found a fix and moved to a different company/device.

[Elaine17120]

I've had the same problem and it's taken me 2 days to finally get it to sync. I had to 'unpair' then pair it up again, but it has lost some infirmation. It has recorded my 45min walk but hasn't synched the 54min HIIT class although it showed it had recorded it on the band. Am I able to manually input it and if so how? This is the second time this had happened since I got it last Christmas.

[Perisioux]

I have the same problem is my flex 2 broken it’s inly 2 1/2 weeks old! I’m frustrated !!!!

HELP

[Elaine17120]

I unpaired mine and followed the steps to restart. I also uninstalled the app and then reinstalled it. I then went through the sheet up again and it worked. Make sure your battery isn't too low when you sync it and don't leave it too long between syncing as I think that's where I lost my data. Hope it helps if not get in touch with fitbit as its only 2.5wks old.

[Perisioux]

Will this delete all my data by uninstalling the app and then reinstalling?

Peri Zausner

[Elaine17120]

Mine seemed to be ok apart from the day I had problems it didn't record that

Elaine Vernon

[Perisioux]

Called Fitbit finally and they talked me thru the entire process! Now everything is as it should be.

Peri Zausner

[Elaine17120]

Super thanks if it happens again I'll do that coz it's so frustrating. Did you get all your exercise use data back or did you lose some?

Elaine Vernon

[Cataschu]

Hello, this is an old post but I am having the same issue just today. I haven’r Use my Fitbit for a while, and wanted to start back today. I can see my last session which was last June, today, October 18th is not sync and don’tm know how to fix it. Thanks

[Perisioux]

I called Fitbit and they walked me thru fixing it..
They take forever but worth the call because everything is working

Peri Zausner

[SantiR]

Hello everyone! Thanks for sharing the experience you are having with your exercises not showing in the Fitbit app dashboard. 

In this case I'd recommend checking the threshold time you have set up for SmartTrack on the Fitbit app:

1. On the Fitbit app dashboard, tap the Exercise tile to open your exercise history.
2. Tap the gear icon.
3. Tap an exercise and adjust the duration or turn off Auto-recognize.

You can lower the duration for these exercises to get tracked. That should help you out. For example, if it is set up to 15 minutes; try setting it up for 10 minutes.

Hope this helps. Keep me posted! 

[3418oc]

Go to your "Account" and make sure the "All day sync" field is "On". This provides all day updates for all fields during the day.

[Momewrath]

I have 6 exercise items in my list for this week.  3 walks above the 15 min threshold I have configured, and 3 15 min yoga sessions.  My total exercise count is only 3 rather than 6.  On other weeks the same 15 minute yoga session counted and the walks being above 15 mins should count.  Any info as to why my count is off this week?

[3418oc]

I believe it is off because your sync is not up to date. If you are using the phone app, on the top right of the dashboard you will see what looks like an addressed envelope icon. Press that, press your device, the Account page opens, scroll down to All Day Sync. Turn it on. If the device collected your data it should update your dashboard. Good luck

Sent from my iPhone

[Momewrath]

Sorry I should have specified... I am using the Android app, with a Flex 2.  It says last sync was moments ago and all day is already on.

I don't imagine it would be an issue with the sync anyway as the individual exercise items are listed in the app, the total number of exercise sessions just doesn't reflect what is in that list

[Elaine17120]

I find this happens to me and it's shown in the app as 'per day' for exercise and not as individuals sessiibs as other one do. I would prefer individual recording as this would motivate me more

Elaine Vernon

[Momewrath]

Gah!  Of course!  Thank you @Elaine17120.  This is so obvious to me now.  I kept looking at the word 'days' and yet it didn't compute that my total # of days is only 3 with 2 exercise sessions per day for 3 days.  Sigh.  Face palm.