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Exiting an option or screen

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Hey. i just purchspur charge 3. My problem when i swipe left between options and press or touch , for example, alarm option, i can't exit from the alarm option after that . I try to swipe left and right, up and down . .nothing. i get stuck there😑. The only way to go to the clock screen is only if i go  to the fitbit app and choose a new clock face . 

Is there another way to do it? 

And this problem happens evertime i  press an option.

I need help .

Tia

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Press the side botton to go back. 

Long hold the side button for quick settings. 

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There is a recessed button on the left side of the unit that you press to back out of apps or options. See below:

Screenshot 2018-11-25 at 3.11.28 PM.png

 

 

 

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Community Council Member

Warren | Cincinnati, OH

Versa Lite, Ionic, Charge3, Inspire HR, Blaze(retired), Alta( retired),- Pixel 3

Take a look at the Fitbit help site for further assistance and information.

Best Answer

Press the side botton to go back. 

Long hold the side button for quick settings. 

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That doesn't work! 

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That doesn't work! It goes to notifications. If you press it again you are still in the app. 

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Did you get the answer?

I have a Fitbit Charge 4 and the same thing happens to me when I set for "No" on the Do Not Disturb, I cannot exit from that screen. 

When I use the back button it doesn't keep the change. When I reset, it sets with Do Not Disturb so I am not getting phone notifications. (BTW, my phone Bluetooth is connected to the Fitbit.)

Any answers...anyone?

 

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Did you get an answer? I have the same problem.

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