Factory reset Charge 2

[torhelginho]

Greetings,

my wife wants a different Fitbit and I am taking her brand new Charge 2. How do I reset to factory settings so that I can use it?

Thanks\

Tor

[Rich_Laue]

Have you disconnected the Charge 2 from the Bluetooth menu of your girlfriends phone? Not doing this could keep your phone from seeing the Charge 2 if her phone is nearby. 

Otherwise there is no reason why you should not be able to set the Charge 2 up to your account, at which time the Charge 2 will be removed automatically from her account.

At what step in the setup process does it fail? Also what type of device is being used to setup the Charge 2? 

[marilyngk1]

I've got a brand new charge2 which refuses to set up on Windows10.  The advice is to try a factory reset. One of the steps is to remove the charger from the device while holding down the button, which is just not possible given the design of the charger.  I've tried a reset which didn't work.  Any ideas?

[marilyngk1]

I've got a brand new Charge 2 which refuses to set up on Windows 10.  The advice is to try a factory reset. One of the steps is to remove the charger from the device while holding down the button, which is just not possible given the design of the charger.  I've tried a reset which didn't work.  Any ideas?

[Rich_Laue]

With the Charge 2 you will never be told to do a factory reset. simply because there is no procedure to factory reset the Charge 2. You are reading the instructions for the Charge HR a completely different device. 

You say that it refuses to setup on a Win 10 computer. Has your Fitbit been setup through a phone? 

With the Win 10 computer have built in bluetooth? 

What type of error if any do you get? 

At what step does the setup process fail? 

Sorry for all the .Questions but it would be nice to know what is happenonghto narrow things down. 

[marilyngk1]

This is incorrect - I was not looking at the wrong instructions and the factory reset instruction is definitely given when the fitbit setup application fails to recognise the device. I have spent many hours and consulted a number of experts over this, including fitbit live chat, who could only make the most obvious suggestions.  I think the answer is that the device is not designed to work with a PC, and it should be marketed as such.

It is very poor customer support to blame the customer and I have lost all confidence both in the device and the organisation. I will be returning the fitbit.

[Rich_Laue]

It does work with a pc, many people do use their pc, with win 10 the Win 10 app is best. If the pc has built in Bluetooth it should work, if not the Fitbit dongle may be needed 

How do I factory reset my Charge or Charge HR?

If Customer Support directs you to perform a factory reset on your Charge or Charge HR, follow these instructions.

These are the instructions you where describing, please take a note that there is no reference to the Charge 2. 

Im sure we could help out if we knew a little more about the problem. 

The factory reset instructions for the Charge series was added because it was discovered that once they where connected to an Android v3 they would not connect to Android v4 or above .Android is now on v8. 

[marilyngk1]

Thanks for this. I was using the Windows 10 app, and following the correct
instructions. (I say this because a previous reply to this query stated
that I must have been following the instructions for a different device)

Because I live in the country I have very patchy phone signal and I cannot
often connect my Android phone to wireless. My main reason for choosing
Fitbit rather than a cheaper device was that it is marketed to work with a
PC. I should have done more research, because it seems clear from the
community website, and the experience of people I know, that the Fitbit is
problematic to set up on Windows 10 and unreliable on both Windows and
Android.

Even if the device is not faulty, which it may well be, I don't think it is
appropriate for my needs so I am returning it today.

Marilyn James

[PureEvil]

@marilyngk1,

One other option is to use a Fitbit Dongle to sync.  The Charge 2 does not come with one (older trackers did), but I bet you can contact support and sweet talk them into sending you one.

You may use the Windows 10 Fitbit App and Fitbit Dongle to sync your Fitbit.  You can even use the Fitbit Connect (this requires the Fitbit dongle) to sync your Fitbit.  I'll warn you that the moment you run Fitbit Connect on Windows 10, it'll prompt you to switch to the Fitbit App (since it has more features, like challenges and adventures)... but if you just close that window, it continues to run quite happily.

While I rarely ever have problems syncing, I have found Fitbit Connect to be the most reliable way to sync.

I hope this helps.

[HeydyF]

Hello guys! I hope you are doin' great! 

I can see that some of you are trying to do a factory reset because you are not longer gonna use the Charge 2 anymore and want to pass it to someone else. Well, if this is the case, let me explain to you that the best way that the data on the Charge 2 gets deleted is by setting up to another account, 'cause a factory reset doesn't guarantee that your data will be erased. Also, I'd like to add that once you delete your Charge 2 from your Fitbit account, do it as well from your Bluetooth settings to remove the bond. To do so: 

1. Go to Settings > Bluetooth on your phone or tablet  to see a list of associated Bluetooth devices. This list might contain only your Fitbit device or also include devices like wireless speakers, headsets, etc.
2. Tap the name of your Fitbit device and choose "Forget This Device" or "Disconnect" (exact language will differ depending on your operating system).

If you still want to do the factory reset, please contact our Support team for additional help. 

Now, if you want to do the factory reset to solve syncing or setup issues, is better that you exhaust all the troubleshooting in these help articles: Why won't my Fitbit device sync? and Why can't I set up my Fitbit device? And let me know how it goes. 

Keep me posted guys! 

[cschaefgen]

This didn't work for me, I unpaired it. and just holds my account info.

[Rich_Laue]

@cschaefgen what is the problem and what device do you sync through? 

[sajoch]

How exactly did you determine that this is a soft reset and not a hard reset?

This answer is not the right one, I don't understand how this could be marked as solved!

[Rich_Laue]

To understand why a thread has been marked solved, one must read the original post and the marked solution. The original poster is the person who marks a thread as solved .

The question was: 

How do iIdo a factory reset so thsttI can use the tracker my wife has been using. 

The solution: 

You don't need to do a factory reset. simply set the tracker up as a new Fitbit to your account. 

Note since then the process has changed,, the previous user needs to do a final sync before handing the tracker over. 

Basically in February of 2017 this tgreadtwas hijacked and the current subject has nothing to do with the solution. 

Soft and hard resets go back to the early days of the Personal Computers. 

A soft reset was done by the Three finger method. cntrl. alt, delete. This simply restarted the operating system without turning the power off. Any virus in memory was often not removed. 

A hard reset was done by shutting the computer off andcturning the power switch off. This was and still is needed sometimes when the hardware isn't responding. Like when a computer or phone will not printpto a printerpand a restart of the printer will not work. 

The charge 2 does not have the ability to turn it's power off. Therefore there is no hard restart option, unless the battery is left to die. This is not advised but has been mentioned on the forum to fix a problem when the normal restart failed to. 

[sajoch]

Thanks for a quick response!

But we are back where we started. I cannot find in any place a solution to hand over my fitbit charge 2 to my wife, because what is marked here as a solution, is not realy to reset the charger.

But rather something else that is a factory reset described below

http://help.fitbit.com/articles/en_US/Help_article/1606/?q=Factory&l=en_US&fs=Search&pn=1

does not really work!

[marilyngk1]

I was trying to sync to a Windows10 laptop:phone signal here is pretty bad.  The laptop could see the device in bluetooth, but the device couldn't see the computer.  The instructions were inaccurate & unhelpful, and the help chat I thought rather rude and patronising. I sent the thing back - lots of people seem to have had this trouble though, so if you have a solution, please do post it!

[Rich_Laue]

@sajoch simply sync your Charge 2 one last time. 

Hand the tracker to your wife .

Your wife will then setup the tracker as a new device to here account .

[SunsetRunner]

l have just  tried that it does not work .

[Rich_Laue]

Sorry @SunsetRunner this being your first post in the thread. may I ask what is it that you want to accomplish and what is it that you tried? 

[unknown.]

I allowed the battery  on my fitbit charge 2 to run down and now the date and time etc are not correct, how to I correct the settings?

[PureEvil]

@unknown.,

Welcome to the community!

Sync your tracker.

I hope this helps.