My Charge HR is 2.5 years old, all has been great until this week. The display has been stuck in the same place for 4 days now. It tried to update the firmware and now I have the infamous half-bar of death.
Here is what I have tried:
1. Restart with the charging cable plugged in, hold the button, 2 seconds later disconnect and continue holding button for 7-9 seconds. I am a pro at this maneuver now, having done it about 50 times.
2. Remove the Charge HR from the Fitbit app on my iPad, then add it back in. I am unable to "forget this device" in the Bluetooth menu no matter how many times I tried, so I have to disable Bluetooth before I can remove the tracker in the app. I have gone through this about 20 times now.
3. Same process with the Windows desktop app. I have plugged in the dongle, opened the app dashboard and removed the tracker, and closed it. I then added it back in but no change. Yes I made sure the iPad bluetooth was turned off while trying this on my desktop.
4. Deleted the Fitbit app on my iPad and then re-installed it, added the tracker, but no change there. I have done this about 4 times now.
5. I just saw another thread where someone recommended turning off Notifications from Fitbit on my iPad while deleted and re-adding the tracker. Done, restarted, no difference.
6. Let the tracker completely discharge for 3 days and then tried removing and re-adding it to the app. No change.
Today I have just left it connected to the recharge cable, and left the Fitbit app running, and it is cycling through "updating", "syncing", and "locating" continuously for about 4 hours so far.
Any other suggestions?
Moderator Edit: Updated Subject for Clarity
