Fit bit charge 2 not showing notifications on Android Pie

[SurajSingh]

I did not expect this king of silly issues to be present on a fitbit device.

Notifications should work irrespective of the android device, as they mentioned above android 4 devices will be supported by fit bit i dont expect it to work again only on some mobile OEM's this is the first time i am seeing such excuses and restrictions.

In that case it is better you publish this info on your product page..

When i called customer care your support people suggesting me to use other device so u expect me to purchase another device just for this fitness band??

Please get back ASAP.

Thanks,

Suraj

[AlvaroFitbit]

@SurajSingh A warm welcome to our Community! Sorry to hear that your Charge 2 isn't showing notifications on your Android phone. Which phone are you using? Is it compatible? It sounds as if your phone isn't listed as compatible but that doesn’t mean it won’t work it just means that it hasn’t been tested by our team. You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.

Still please be aware that Android users are having issues syncing with Android 9 (Pie), you can check this thread to keep up to date with this.

Let me know how it goes!