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Fitbit App stopped working.

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‎02-22-2019 14:15 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

‎02-22-2019 14:15 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

The App stopped working this AM on my Moto G6 (perhaps coinciding with a fitbit app update around midnight).  I have uninstalled and reinstalled the app multiple times and restarted the phone numerous times as well.  Bluetooth is on.  I downloaded the app on my PC without a problem.  Any suggestions?

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‎02-22-2019 14:33

‎02-22-2019 14:33

Your phone is not on the list of Approved Devices.  You're lucky it worked for you before.  Just use the computer for syncing.

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4 REPLIES 4

‎02-22-2019 14:33

‎02-22-2019 14:33

Your phone is not on the list of Approved Devices.  You're lucky it worked for you before.  Just use the computer for syncing.

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‎02-22-2019 15:02

In response to SunsetRunner

‎02-22-2019 15:02

Thanks.  It synced and worked flawlessly until this AM.  Is there any way to remove the firmware update as this may have been what precipitated the problem?

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‎02-22-2019 16:23

In response to dockjudy

‎02-22-2019 16:23

No, Judy, once updated, Fitbits can not be returned to a previous version.

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‎04-13-2019 03:24

In response to dockjudy

‎04-13-2019 03:24

My G6 wouldn’t sync at all, until the recent Android Orio upgrade. It now seems to sync ok, at least as far as updating stats is concerned. Not tried notifications.

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