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Fitbit Charge 2 Screen not working properly

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‎07-20-2019 14:00 - last edited on ‎09-08-2020 14:41 by Fitbit Moderator

‎07-20-2019 14:00 - last edited on ‎09-08-2020 14:41 by Fitbit Moderator

The other day my screen started displaying oddly. It was all fuzzy and was displaying the bottom half of the screen twice. Later that day it just stopped altogether and didn’t display anything. The heart rate lights are on and it still syncs with my phone but the screen won’t work. I tried resetting it using the charger and the screen lights came back on but they are still not displaying right and it’s static-y and messed up. Thank you to whoever can help me. 

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‎07-22-2019 12:15

‎07-22-2019 12:15

@Jeb242, welcome to the Fitbit Community! I hope you're doing well! Sorry for the delay in my reply.

 

Let me help you with your Charge 2 screen not working and thank you for troubleshooting this issue. I have created a ticket so our Support team can further assist you via email.

 

Let me know how it goes.

 

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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