Fitbit Charge 2 Screen static/fuzzy

[Gr8typist]

My husband connected his Fitbit to the charger yesterday and the screen turned white with lines/static/fuzzy all through it. When he it unhooked it several hours later it was in setup mode, although he couldn't do anything with it.  Now the screen is black when not on the charger.  He's worn this tracker daily for quite a while and never had an issue.  Did it just die?  Is there anything he can do?  

Fitbit Charge 2

[Wags55]

So did your Fitbit die? 

[Gr8typist]

I think probably it did.  I spoke to support who had me clean the contacts and reconnect it to the charger, but now it's just black, no green light on the back, nothing happens at all.  I'll try cleaning again, but I'm not holding out any hope.  

[Wags55]

Did they say how long they last? I think mine is dying too

[AlvaroFitbit]

@Wags55 @Gr8typist Welcome! It's good that the community is growing! 

I will assist you with your Charge 2 display not working correctly. Try restarting your device by following these instructions. 

Let me know how it goes.

[Gr8typist]

Thanks.  We cleaned the contacts and put it back on the charger.  It lightly vibrates when we attach it, but now the screen is totally dead.  We tried resetting it and it does lightly vibrate, but the screen stays black.  

[AlvaroFitbit]

@Gr8typist thank you for following my suggestions. Since the issue persist please let our Support team know for further assistance. I noticed that you already have a ticket with them so I wanted to know if they were able to help you?

I look forward to your reply.

[Gr8typist]

No, they just had me clean the contacts and try to charge it again.  It didn't work.  I guess I need to contact support again.  

[AlvaroFitbit]

@Gr8typist yes please update them with the issue. Let me know that screen is still not working after their suggestions and ask them what else can be done.

Keep me posted.

[Wags55]

hiThanks ok will do

Moderator edit: personal info removed

[Gr8typist · Accepted solution]

Support said we'd exhausted all options and Charge 2 is dead.  It lasted a little more than two years.  They did send me a fairly generous discount to buy a new tracker, since the warranty is long expired.  We bought a new Versa. 

[Wags55]

wow that is good to hear about the discount they extended ....
I am sure mine is on its way out. 
Thank for letting me know.

Moderator edit: personal info removed

[AlvaroFitbit]

@Wags55 @Gr8typist thank you for your updates and sorry for the late reply. 

@Wags55 what did support tell you at the end?

@Gr8typist happy to hear that you got a discount from the team and that you bought a new Versa with it.

Keep me posted.

[Raawron]

I have the same problem after i drop my charge 2 =___= how to resolve this?

[Gr8typist]

Buy a new one. It's toast.

[Raawron]

I dropped mine accidentally. It's not overcharge or something.