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Fitbit Charge 2 continues to add steps from the beginning of week instead of resetting to zero

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‎08-06-2020 07:24 - last edited on ‎09-08-2020 09:14 by Fitbit Moderator

‎08-06-2020 07:24 - last edited on ‎09-08-2020 09:14 by Fitbit Moderator

My Fitbit Charge 2 tracker has been adding steps from the previous day instead of resetting to zero to start tracking for a new day. I have tried syncing it and resetting it but it continues to add steps from the beginning of the week. Help!!!

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‎08-10-2020 08:37 - last edited on ‎11-15-2024 07:06 by Fitbit Moderator

‎08-10-2020 08:37 - last edited on ‎11-15-2024 07:06 by Fitbit Moderator

@AS103 It's great to see you in the Community! 

Let me help you with your Charge 2 not resetting at midnight. This is rather odd that happens for several days and thank you for troubleshooting this issue. Do you have any third party app linked to your account? Have you manually logged any activities on your account? Could you share a screenshot of the activities area? Try logging out from the app, restart your phone and log back in. You could also try changing the time zone for your tracker, save and sync then change it back again.

I look forward to your reply.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

View best answer in original post

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‎08-10-2020 08:37 - last edited on ‎11-15-2024 07:06 by Fitbit Moderator

‎08-10-2020 08:37 - last edited on ‎11-15-2024 07:06 by Fitbit Moderator

@AS103 It's great to see you in the Community! 

Let me help you with your Charge 2 not resetting at midnight. This is rather odd that happens for several days and thank you for troubleshooting this issue. Do you have any third party app linked to your account? Have you manually logged any activities on your account? Could you share a screenshot of the activities area? Try logging out from the app, restart your phone and log back in. You could also try changing the time zone for your tracker, save and sync then change it back again.

I look forward to your reply.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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