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Fitbit Charge 2 doesn't work at all

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‎12-13-2020 10:09 - last edited on ‎12-14-2020 03:13 by Fitbit Moderator

‎12-13-2020 10:09 - last edited on ‎12-14-2020 03:13 by Fitbit Moderator

I gave my Fitbit charge 2 to my daughter since I got myself a new one. She installed the app and a few minutes later, the watch went completely black. The charger doesn't vibrate when I want to do a reset of the watch. The green light on the back doesn't go on however the watch was almost fully loaded when she wore it. How can we solve this problem? Thanks for your help.

 

Moderator Edit: Clarified subject

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‎12-14-2020 03:15

‎12-14-2020 03:15

@Ellen40 Thanks for joining us! 

 

Let me help you with this and thank you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.

 

Let me know how it goes.

 

Alvaro | Community Moderator

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