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Fitbit Charge 2 not counting floors

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‎01-05-2020 06:10 - last edited on ‎09-08-2020 11:28 by

‎01-05-2020 06:10 - last edited on ‎09-08-2020 11:28 by

My fitbit stopped counting floors, I did a soft reset to no avail. Any help would be great.

 

 

Moderator edit: updated subject for clarity

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‎01-06-2020 08:30

‎01-06-2020 08:30

@Bookgeek Welcome! It's great to see you around! 

 

Let me help you with your Charge 2 not counting floors and thank you for troubleshooting this issue. Your device uses it's altimeter to detect variance in altitude. It will count 1 floor for every 10 ft it detects you climbed. I suggest you start by cleaning the back of the device with cotton and rubbing alcohol then use compressed air at a distance to clear the altimeter's opening (check the image for reference). Finally restart it.

 

Charge 2 altimeter.jpg

 

Let me know how it goes.

Alvaro | Community Moderator

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