Fitbit Charge 2 not counting steps

[Kath0601]

Hi, my Fitbit doesnt seem to be registering steps correctly eg when prompted to move every hour I count my steps but only about 2/3rds record on Fitbit. Today I’d been out shopping - looked at Fitbit 4,700 steps, checked iPhone 5,900 steps (hadn’t had that with me all of day) Any suggestions?

[AlvaroFitbit]

@Kath0601 Welcome to the Fitbit Community! It's great to have you here! Sorry for the delay in my reply.

Let me help you with your Charge 2 not counting your steps. Your device will detect the movement on your arm and translate that movement into steps. There are situations in which your arm may be still but you could be moving or walking. This may happen when you are pushing a cart or holding bars while walking or doing treadmill. For added sensitivity you can try wearing your device on your dominant hand but select that hand as non dominant on the device’s settings to make it more sensitive to movement. Also make sure your hands are moving so the device can properly track your steps.

Let me know how it goes.