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Fitbit Charge 2 not holding a charge

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‎07-26-2019 05:21 - last edited on ‎09-08-2020 14:11 by Fitbit Moderator

‎07-26-2019 05:21 - last edited on ‎09-08-2020 14:11 by Fitbit Moderator

Good afternoon,

my fitbit charge will not hold its charge. Despite it saying it is fully charged within 1 hour the screen is blank with no life. I have performed what was suggested in the trouble shooting with no success. I need my Fitbit and I am seriously very disappointed at this time with this product. Looking forward to hearing from you soon.

warm regards Edel 

 

 

Moderator edit: updated subject for clarity

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‎07-28-2019 09:14 - last edited on ‎03-21-2025 08:55 by Fitbit Moderator

‎07-28-2019 09:14 - last edited on ‎03-21-2025 08:55 by Fitbit Moderator

@Sabre1234, it's great to see that you've visited the Fitbit Community! Sorry for the delay in my reply.

Let me help you with your Charge 2 not holding a charge and thank you for troubleshooting this issue. Try cleaning the contacts using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this, restart your device and see how it behaves. You can also find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

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