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Fitbit Charge 2 stopped working

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‎08-13-2019 13:17 - last edited on ‎09-08-2020 13:47 by Fitbit Moderator

‎08-13-2019 13:17 - last edited on ‎09-08-2020 13:47 by Fitbit Moderator

Hi all,

I'm device last synced 40 mins ago but I've now gone to check it on the screen of the device and not getting anything pop up. I have just tried to reset it but that hasn't worked whilst I've also plugged it into my laptop and nothing has even come onto display screen. 

Any suggestions would be appreciated. 

Many thanks 

 

 

Moderator edit: updated subject for clarity

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‎08-14-2019 11:53 - last edited on ‎01-29-2025 08:22 by Fitbit Moderator

‎08-14-2019 11:53 - last edited on ‎01-29-2025 08:22 by Fitbit Moderator

@Danny87, it's great to see that you've visited the Fitbit Community!

Let me help you with your unresponsive Charge 2 and thank you for troubleshooting it. This could be a charging issue so I suggest you try cleaning the contacts using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this, restart your device and see how it behaves. You can also find additional suggestions here. 

Let me know how it goes.

Alvaro | Community Moderator

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