11-20-2020 20:22 - edited 11-21-2020 15:48
11-20-2020 20:22 - edited 11-21-2020 15:48
After a recent update, my Charge 2 will not sync with my Pixel 2XL phone. I have tried the following recommended steps:
The Charge 2 seems to be working perfectly fine on it's own; it records steps and heartbeat, it just won't sync with the app on my phone. After initiating a fresh device sync from the app on my phone, the charge 2 will display a 4 digit code (signifying to me that there is a valid bluetooth communication happening - so I ruled out a bluetooth connectivity issue). After entering the 4 digit code on the fitbit app on my phone, I get a message stating that setup failed. The same thing happens over and over again.
Are there any other things I should try to get the watch to sync to my phone again? Could this be related to a software bug?
Edited 11/12/2020 for clarity.
Moderator edit: updated subject for clarity.
12-16-2020 04:56 - edited 12-16-2020 05:06
12-16-2020 04:56 - edited 12-16-2020 05:06
It would have been nice to hear from Fitbit as to whether they were investigating or working on this issue, but it appears they are not interested in supporting the older devices, kind of like Apple was doing and basically forcing you to purchase a newer device. In my opinion a device which cost me about $130 at the time should last more than 2 years and although glitches are going to happen, there needs to be a clearer path for resolution from Fitbit. This may in time lead to their downfall.
Although my Charge 2 is still sitting there, dead on my desk because I really did like it, I've already moved onto another smart watch that cost me $46 CDN on Amazon that works just as well or better. I won't be putting out $150 for a device that I have little confidence will last more than the guarantee period.
12-16-2020 08:29
12-16-2020 08:29
Small update: Twitter support got back to me again. Seems there is a specific issue with Pixel phones and the non-smart device trackers. So they have acknowledged it and confirmed they are working on it at least. My Charge 2 managed to sync again at some point after my manual attempts, though I don't know what changed either time it happened. Hopefully we see a fix soon.
12-16-2020 08:33
12-16-2020 08:33
Nice. That is great news and I am hopeful that the patch will be available soon to all users.
12-20-2020 16:02
12-20-2020 16:02
I think my reply was deleted. I am having this issue as well, and didn't have any luck pairing with a windows 7 box with onboard bluetooth either. Twitter customer support told me they are working on it, but this has been an issue for 3+ months. I'm very confused, because if this is a software issue and it was working, why not revert? Hmmmmmm.
12-23-2020 11:43 - edited 12-23-2020 11:48
12-23-2020 11:43 - edited 12-23-2020 11:48
This started for me in August, after an update to the Fitbit app. No sync, unable to pair, I have a sony Xperia 10, with Android 10 on it.
The reply I got when chatting with Nikki on the fitbit supportchat, finally ended up with "Sorry, nothing more we can do. Your phone is not on the list of supported devices".
Paired fine with my Macbook Air, with Catalina, now I updated to Big Sur and the Fitbit app for Mac cant find the bluetooth dongle, the software is almost 2 years old!
12-23-2020 16:35
12-23-2020 16:35
I talked to Fitbit tech support before thanksgiving and they told me it is a known bug and they have no idea when it will be fixed. “Whenever they get around to it with the next software update” is what they told me.
12-24-2020 08:18
12-24-2020 08:18
Having the same issue, this combo is not extremely common (Pixel 2XL phone & Charge 2). Seeing the number of reported problems and knowing my IT troubleshooting background, it was probably an update or combination of updates that made our devices act outside the normal operating parameters. The bottom line my device doesn't work properly and I used it to mainly track my sleep. Please help!
12-24-2020 08:30
12-24-2020 08:30
12-24-2020 09:21
12-24-2020 09:21
My Charge 2 turned off the screen right after I started the update, and it doesn’t turn back on at all. I tried the connect USB and for seconds procedure, but it did not work. I need help!!
12-25-2020 11:02
12-25-2020 11:02
Four* seconds method did not work
01-12-2021 22:25
01-12-2021 22:25
My Charge 2 has been sitting and waiting for the answer.
01-14-2021 14:16
01-14-2021 14:16
Fitbit just got acquired by Google - this is so totally never getting fixed. Although, you have to laugh that a 'google' tracker doesn't work with a google phone.
Also not sure if anybody else has heard of it, but the Garmin Vivosport looks pretty great.
01-14-2021 15:09
01-14-2021 15:09
05-14-2021 18:13
05-14-2021 18:13
Still nothing on this! My fitbit is progressively getting less and less accurate as a watch as well. 🙂