Fitbit Charge 3 - Screen Not Working

[SunsetRunner]

Hi Everyone,

Ive had my Fitbit Charge 3 for nearly a week now and was working fine up until last night.

When I woke up this morning the screen was not working and it wasn’t syncing with the app.

One the back of the device, there is a green and red light constantly flashing. 

Ive tried pressing the side buttons and I have tried putting it on charge but neither are working. 

Does anyone one have any tips on what to do?

Thanks

[da-Prince]

had similar problem, watched this video and it helped. 

[Lisa808]

Thanks!

Good info.

[VickiDani]

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Having been in the electronics, computer, and telecom industries for over 45 yrs since the US Navy , starting in '72, I can tell you this is likely to be found to be some sort of software issue/glitch in the Charge 3 program. Or possibly the firmware in the Charge 3 itself.
Hopefully the FitBit engineering team will find and correct this issue before the next automatic device update.
@AlejandraFitbit  @MarreFitbit

Vicki

@PharuanU. wrote:

Easiest solution I've found for this problem is switching clock faces. With the phone app takes about 40 secs and done screen comes back. I had this happen to me twice since December once in Jan and now so about once a month. I wonder what is causing this.

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[MarkySharky]

This is the real fix! Thank you! The reset method was not working but this did the trick! 

[ispiltmytea]

This happened to me over the weekend. I had a livechat with FitBit this morning and this was the fix:

Open the FitBit app on your phone.

Click dashboard and then the account tab on the top right (grey lined card shape)

Click your device name

Select 'Clock Faces'

'All Clocks'

Pick a new one 

Sync to your FitBit

Watch your screen come alive again

You can switch back to the clock face you had when it all went wrong

I hope this works for you too!

[MarreFitbit]

Hello @PharuanU., @kenical, @Lisa808, @da-Prince, @VickiDani, and @ispiltmytea! Thanks for letting us know what has worked for you.  

Hi there @jribar54, @EPMikeL, @Ammowife68, @MarkySharky! I'm glad to hear that either the restart or change the clock face has worked for you. Happy to know you all are back on track! 

Thank you for the thorough feedback for the Fitbit devices. This has not gone unnoticed and be sure that I will pass this along.

Fitbit has been designed to provide motivation and help you to reach your daily goals to success. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on that feedback.

It's nice to see you around here @Thedivots! If the battery on your Charge 3 is not lasting as it should. I'd recommend taking a look at: Can I improve my Fitbit device's battery life?. Hope this helps, keep me posted!

[VickiDani]

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@MarreFitbit wrote:

Hi there @VickiDani, thanks for jumping in here and for letting us know what worked for you.  Those steps will be definitely of help. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

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I have looked at the discussion board, and will possibly jump in from time-to-time.. But I am curious, what is this "spare time" of which you speak??? 

[Lisa808]

Thanks

Sent from my iPhone

[MarreFitbit]

Thanks for getting back @VickiDani! Is "free time", sorry if the phrase caused some confusion. Ping me out if you need further assistance!  

Anytime my friend @Lisa808! 

[Lisa808]

Thanks- Thing is working out so far😀

Sent from my iPhone

[CJae]

I had to call tech support.  I had to connect my fitbit to the charger and squeeze the sides for i seconds to reset the device.  It worked.😀

[Lisa808]

That’s what worked for me

Sent from my iPhone

[VickiDani]

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No confusion. Both are the same in my book. Just my sideways humor.

No one really has "spare timed" or "free time" anymore.    

Vicki

@MarreFitbit wrote:

Thanks for getting back @VickiDani! Is "free time", sorry if the phrase caused some confusion. Ping me out if you need further assistance!  

[SunsetRunner]

I was experiencing the same issue. Thank you for posting this solution. 

[MarreFitbit]

Great news guys @Lisa808, @CJae, @VickiDani, and @SunsetRunner! Glad to hear you all are back on track! 

If you have any questions, let me know.

[BR2358]

Yes this worked for me as well... hold the button in while plugged into the charger, after a few seconds, 8-10, a line will appear and grow and then turn into a Smiley Face

[DavideFitbit]

Excellent, that's great news @BR2358 , thank you for sharing that this solution worked out for you. 

[VickiDani]

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@BR2358 wrote:

Yes this worked for me as well... hold the button in while plugged into the charger, after a few seconds, 8-10, a line will appear and grow and then turn into a Smiley Face

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This did not work for me. Held the button while plugged in for about 10 seconds the first time, over a minute the second time. 

But this did work.

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I did however find a solution that worked for me with iPhone 7+ and iOS 12.1.3. 

1) On my iPhone I opened the Fitbit App. 
2) Go to the screen settings, then <clock face>. 
3) Change the clock face to any other, and save.
4) Re-sync your Charge 3
5) Check to see if the screen swipe now works properly on your device. (It did on mine.)
6) (Optional) Go back to settings in the app and change back to the desired screen/clock, the re-sync again. All should be back to normal at that point.

Vicki

[MarreFitbit]

Thanks a lot for sharing what has worked for you @VickiDani! I'm pretty sure this will help other users who may have been experiencing the same. 

Have a nice day my friend!

[Nanasas]

Thanks
I have changed my click face and it seems to be working
Thanks for the tips
Nanasas

Sent from my iPhone