Fitbit Charge 3 - Screen Not Working

[SunsetRunner]

Hi Everyone,

Ive had my Fitbit Charge 3 for nearly a week now and was working fine up until last night.

When I woke up this morning the screen was not working and it wasn’t syncing with the app.

One the back of the device, there is a green and red light constantly flashing. 

Ive tried pressing the side buttons and I have tried putting it on charge but neither are working. 

Does anyone one have any tips on what to do?

Thanks

[Flowrie]

Thank you, that's been bugging me all day. Only had mine for 6 weeks now but really missed it today. Thanks again 👍

[Krohe95]

Can you tell me how it works 

[SunsetRunner]

Go into your Fitbit app on your phone or tablet and change the clock face that you have. You can also pick the face clock face again and it reloads on the watch.

This is what I did to mine and it worked. 😊

[Krohe95]

I did work thanks for your help 

[Nanasas]

Changing the click face worked for me

Sent from my iPhone

[Maggles500]

Thank you, working again now.  It was still recording but not on screen.

[Jeblandry]

Thank you so much for the link! I thought I was a toast after only 1mo. of use. 

[Schmidty13]

This worked for me too! Thank you for posting this as I tried everything else!

[AlejandraFitbit]

Hi everyone, I hope you are doing well.

Thanks for troubleshooting this display issue by yourselves.

@Healthy2010, @SunsetRunner and @Doberdawn, I appreciate the input.

@BlackWuDo, @VickiDani, @EvaCharles, @MsKellyB, @Flowrie, @CarinaKrohn, @Nanasas, @Maggles500, @Jeblandry, @Schmidty13 and @Okuno311, it's great to hear that the instructions provided worked and that your trackers are now working properly. If there is anything else we can help you with do not hesitate to post it.

@maddieaf, @190SL, @EPMikeLand @Webberley54, if your trackers aren't turning on, I recommend taking a look at this post and follow the instructions provide there.

Keep me posted. 

[SarahEM]

I tried this solution but it does not help.

I have plugged it into the recharger and tried to reset it three times.  Unresponsive.

It will not scroll or do anything other than give me a heart rate.

My next step will be to take a hammer to it.  Will that work?

[SunsetRunner]

Sorry to hear that changing the clock face didn't work...keep trying all the different ones hopefully one will work for you. If all fails take it back to where you purchased it from and get a replacement or refund.

[SarahEM]

Programming errors?

[SunsetRunner]

if you have to reset any digital device that isn't working correctly it usually means that there is either a programming bug or error that is causing issues.

[SarahEM]

Where do I find this programming error?

[SunsetRunner]

it's a Fitbit issue that THEY need to fix not you...lol

[JPG123]

Change the clock face in your app. I just did a chat with customer service after mine wouldn't reset and it fixed my issue. Good luck!

[Chazza123]

I have a similar problem except that my fitbit charge 3’s screen isn’t working.

i presses the side button but only got a buzz, no screen activity whatsoever.

ive tried holding the button down for 8 secs like it says on the website, charging on my pc but it just buzzes, the green light lights up like it usually does when I put my skin against it and then turns off again, I synced it on my phone and it told me my stats like it should. Basically everything works completely normally it’s just the screen won’t light up.

im quite annoyed about this as I got the watch for my birthday about 3 weeks ago.

anyone got a solution to much problem?

[Nanasas]

Try changing your clock face through your app - that has worked for me

Sent from my iPad

[Handyandy2805]

I have charged my Fitbit overnight but this morning it is not displaying anything  

how do I fix it 

[trryn9]

changing the face clock worked for me as well! Thanks for the tip!