Fitbit Charge 3 - Screen Not Working

[SunsetRunner]

Hi Everyone,

Ive had my Fitbit Charge 3 for nearly a week now and was working fine up until last night.

When I woke up this morning the screen was not working and it wasn’t syncing with the app.

One the back of the device, there is a green and red light constantly flashing. 

Ive tried pressing the side buttons and I have tried putting it on charge but neither are working. 

Does anyone one have any tips on what to do?

Thanks

[Hsherman0330]

This post should be flagged as the accepted answer.  This is exactly what fixed mine. Thank you!

[KateSanders]

That worked!! Thank you so much. (I was having a problem similar) thank you 

[Hsherman0330]

I was going to bring mine back to Best Buy this weekend. It's only a few
weeks old.

Heidi Sherman

[Trying2BFit2Day]

My FitBit stopped working along with the ones listed. It did help to place on charger, hold for 10 seconds and release. Now it works. Thanks for the community response. It truly helps.

[MarreFitbit]

Hello @SarahEM! Thanks for restarting your Charge 3 in order to solve this issue. I have seen that you got in touch with our Support Team after posting here. I'm glad to hear they were able to help! 

I'm glad to hear you're back on track now @JPG123, @Nanasas, @trryn9, @Hsherman0330, @KateSanders, @Trying2BFit2Day! Thanks for letting us know that the restart or changing the clock face suggestion has worked for you guys. 

Welcome to the Fitbit Community @Handyandy2805 and @Chazza123! Thanks for letting us know the steps you've tried so far.

As per the description of your posts, it seems that your devices are still syncing. So, since the restart did not work, I'd recommend trying to change the clock face to a different one to see if that brings the display back. The instructions can be found at: How do I change the clock face on my Fitbit device?

Hope that helps, keep us posted! 

[AmalAli]

Worked for me 👍

[MarreFitbit]

Awesome news @AmalAli! I'm very glad to hear that the steps provided here worked for you. 

Welcome to the Fitbit Community! 

[TSE925]

I've gone through the process of changing the clock face, syncing the fitbit Charge 3 and attempting to restart several times this morning and nothing seems to work to bring back the display. Why does it seem like this is an ongoing issue where we need to restart the device every couple of weeks to get the display working again? I really loved my Charge 2 and bought the Charge 3 as an upgrade but now I'm starting to regret the decision.

[Trying2BFit2Day]

If you place it in the charger, hold the side button in for 10 seconds, the
screen should work. This worked for me.

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[TSE925]

That has worked in the past. I've tried that multiple times this morning as well as changing the clock face and nothing has worked so far.

[redav]

Changing the clock face did the trick for me.

[TSE925]

Tried that several times and it still isn't working. I've also tried rebooting the device several times without luck. Contacted support and they walked me through the same steps I've been trying all morning with no results.

[blkpanther]

I did the say thing putting the watch in the clip and pressing until the simley face came on and it worked. In the begining  i was pressing the button on the watch without putting the watch in the clip.

[Garrarus1234]

My charge 3 is just stuck on the time, can anyone help

[JohnSuperStar]

Put it on the Charger and hold side button for 10 seconds.

Sent from Mail for Windows 10

[Garrarus1234]

Thank you soo much, that worked beautifully

[blkpanther]

Your welcomeSent via the Samsung Galaxy S8+, an AT&T 5G Evolution smartphone

[VickiDani]

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@Garrarus1234 wrote:

My charge 3 is just stuck on the time, can anyone help

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Open the app on your smart or tablet. Go to settings and change the clock face.
That should work.
Vicki

[infinitymorris]

I woke to the same issue, read this forum then reset by changing the watch face. It worked so try that one too folks.

[Krazit]

No that doesn't help when the screen is black