Fitbit Charge 3 - Screen Not Working

[SunsetRunner]

Hi Everyone,

Ive had my Fitbit Charge 3 for nearly a week now and was working fine up until last night.

When I woke up this morning the screen was not working and it wasn’t syncing with the app.

One the back of the device, there is a green and red light constantly flashing. 

Ive tried pressing the side buttons and I have tried putting it on charge but neither are working. 

Does anyone one have any tips on what to do?

Thanks

[ms-flamingo]

This video will help you clear up the problem.Reset and Factory Reset Fitbit Charge 3 (Quick & Easy)


|
|
|
| | |

|

|
|
| |
Reset and Factory Reset Fitbit Charge 3 (Quick & Easy)

How to soft reset and hard reset or factory reset your Fitbit Charge 3 activity tracker. Fitbit Charge 3: https:...
|

|

|

[JPKBrawn3]

I have not been able to get my fitbit to work.  I have charged it and still cannot get it to say anything on the face.   Any advice

[JohnSuperStar]

Put it on the charger and hold the side button for a count of 10. If that doesn't work call customer service. You might need a new Fitbit.

Sent from Mail for Windows 10

Moderator edit: format

[JPKBrawn3]

I did what you suggested and held the button in for the count of ten. I saw the smiley face but then it went off and haven’t had anything on the screen. Should I contact customer service?

Sent from my iPhone

[JohnSuperStar]

Try one more time with holding the button a little longer. If that does not work go to your cell phone and change the face of your clock display. If that doest work call customer service.

Sent from Mail for Windows 10

[blkpanther]

If the smiley face came on you should  be able to take it off the charger,  squeeze the side of the watch agian and see your clock .

[huntdawg]

Absolutely...I got mine to work..but only for about a week..however the
time was off about 10 minutes and I couldnt get it to sync with my phone..I
tried to reset it and ran through all the reboot/reset steps finally all
the lights on the back went out and I couldnt get it to reboot...so after 2
hours I called customer service..they had me go through the steps 1 more
time and now they are sending me a new one! Good luck!

[mnatour]

I've tried the reset and the change clock face, nothing is working for me.

Are there any other suggestions? The fitbit is connected to the phone and is receiving notifications but the screen won't turn on.

[AlejandraFitbit]

Hello guys, thanks for your participation in the Community.

I appreciate all the efforts in trying to fix this display issue by yourselves.

@ms-flamingo, @blkpanther and @JohnSuperStar, thanks for the input.

@mnatour, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

@JPKBrawn3, if your Charge 3 won't turn on, I suggest taking a look at this post and follow the instructions provided there.

@huntdawg, it's great to hear that you will be receiving a replacement. At the moment of receiving it, you can follow the instructions provided in the help article How do I set up my Fitbit device? to set it up.

Happy stepping! 😊

[huntdawg]

I would call customer support..they finally had to send me a new
one..screen went blank..no lights..when i called them they walked me thru
the reset/reboot steps again..when it didnt work they sent me a new one!

[JohnSuperStar]

I would call customer service at this point and see if they have any new suggestions. It might br the watch that needs replacing.

Sent from Mail for Windows 10

[MarreFitbit]

Hey there @JohnSuperStar  and @huntdawg! Thanks for sharing your experience with our Support Team. 

Please don't hesitate to let us know if you have any questions present, we'll be around! 

[JohnSuperStar]

Good for you. How is this working?

Sent from Mail for Windows 10

[SunsetRunner]

My screen wasn’t working and I went through all this to try find a solution. Was still syncing and getting third party notifications. At work so I wasn’t able to reboot with the cable. I decided to play about. I changed the clock face and... ta da! Screen came back on. Don’t know if this was just a fluke or what but it worked for me. Hope it helps someone else too! 

[dominicanmama]

Thank you.  This worked for me.  

[MaebhB]

My screen isn’t working either it’s been like this for about 20 hours now and I don’t know what to do it’s currently charging and I tried to hold on the side button but I don’t know what to do now. 

[JPKBrawn3]

I contacted the Customer service and they ended up sending me a free replacement. It is great. Just like thx other one!

Sent from my iPhone

[AlejandraFitbit]

Hello everyone, thanks for getting back and for troubleshooting this screen problem by yourselves.

@JohnSuperStar and @SunsetRunner, I appreciate the input.

@dominicanmama, it's good to know that the instructions provided worked and that your Charge 3 is now working properly. If there is anything else we can help you with, do not hesitate to post it.

@MaebhB, if your Charge 3 isn't turning on, I recommend taking a look at this post and follow the instructions provided there.

@JPKBrawn3, it's great to hear that you will be receiving a replacement. At the moment of receiving it, you can follow the instructions provided in the help article How do I set up my Fitbit device? to set it up.

I will see you around. 😉

[AliMcKB]

Thanks for this link, it was a life (firbit) saver!

[MaebhB]

Thanks, it started working again 👌