Fitbit Charge 3 - Screen Not Working

[SunsetRunner]

Hi Everyone,

Ive had my Fitbit Charge 3 for nearly a week now and was working fine up until last night.

When I woke up this morning the screen was not working and it wasn’t syncing with the app.

One the back of the device, there is a green and red light constantly flashing. 

Ive tried pressing the side buttons and I have tried putting it on charge but neither are working. 

Does anyone one have any tips on what to do?

Thanks

[JohnSuperStar]

Call customer service and ask for a new fitbit charger 3

Sent from Mail for Windows 10

[Wendi1974]

I’m having the same problem can anyone help 

[SunsetRunner]

Device screen in not working and green light flashing continuously also i'm able to sync it with my phone.

Please Help.

[Sli1106]

Put on charger.  Change clock face.Sent from my Verizon, Samsung Galaxy smartpho

[JPKBrawn3]

I called customer service and they sent me a new fitbit charge to replace the one I had

[MarreFitbit]

Welcome to the Fitbit Community @Alexander1959, @Wendi1974, and @SunsetRunner! Thanks for already trying to restart your devices. If your Charge 3 is still syncing, please change the clock face to a different one. Let me know if this suggestion works for you. 

Thanks for helping out guys @Sli1106 and @JohnSuperStar! 

Hello there @JPKBrawn3! We're glad to hear our Support Team is sending you a replacement. 

Don't forget you can set up your new Fitbit on your currently Fitbit account without losing any previous data by following the steps below:

1. From the Fitbit app dashboard, tap or click the Account icon.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

Hope you enjoy your new device! 

[Tennis_Ingrid]

You have to put it on the charger and then hold the side button for at least 10 seconds until you see the smiley face.

I have also had customer service replace my Fitbit Charge 3. So this is my 2nd one which is why it is annoying that this keeps happening. I hope they improve their product!

Moderator edit: merged reply

[MarreFitbit]

Hello there @Tennis_Ingrid, thanks for coming back and for sharing the outcome! I'm sorry to hear this issue happened to your first Charge 3. 

I'm glad to hear our Support Team was able to help. Please don't hesitate to let me know if you need further assistance, I'll be around. 

[Bengazie]

My screen went blank. Squeeze the side button for 10seconds. 

Moderator edit: word choice 

[JohnSuperStar]

That is the first of hearing that one. Usually people get nothing or a smiley face.

Sent from Mail for Windows 10

[Bengazie]

Just kidding. In a stressful situation 

[therock316]

I had this issue since yesterday and did not notice that my Fitbit display has gone dark until I saw an email about low battery. I charged my fitbit charge 3 and tried to sync using the app. It worked great but no display. If you have been able to get the exact same issue then its related to firmware update. I tried the solution suggested by 'kenical' and got it fixed.

Solution: Open the Fitbit settings on browser or mobile app and change the display (face) type. It will install a new display and bring the Fitbit to life. You can than revert to your preferred display within the app. No more short or long press for 8 or 80 seconds. Happy Fitness tracking!!

[Alexander1959]

Hi I already did that it does not work

Sent from my iPhone

[MarreFitbit]

Welcome to the Community Forums @Bengazie! Thanks restarting your Charge 3 in order to solve the issue with the blank screen. 

Since the restart hasn't worked, I'd recommend what my friend @therock316 advised. You can find the steps in the help article: How do I change the clock face on my Fitbit device?. Give this a go and us know if this works for you too.

Hello there @Alexander1959! Thanks for trying all the suggestions provided here to fix your Charge 3's display. 

I was about to create a support case on your behalf, but I've seen you contacted our Support Team after posting here. I'm glad to hear they were able to help. 

Let me know if there's anything else I may do for you in the meantime. I'll be around!

[judyma]

WorkIng now. Thank you lots.

Sent from my iPad

[bentleybelle]

Hi there,
I am really at a loss as it worked well for me. I would contact customer support.
Regards
Anna

Sent from my iPhone

[SunsetRunner]

Thanks Marre! Changing Clock face resolved my problem.

[MarreFitbit]

Hello there @judyma, @bentleybelle, and @SunsetRunner! You're very welcome guys, I'm happy to hear the steps provided here worked for you. 😉

Please don't hesitate to let me know if you need further assistance. I'll be around! 

[bellman15]

my screen was flipping aback and forth from an apparent notification and just kept doing that, i plugged it into the charging cable and then the screen went dark, and now nothing, i have tried the restart but nothing, the button on the side does not seem to be responding,  so what could be the problem and how do i fix it 

[JohnSuperStar]

I would put it on the charger again and hold the watch button for a count of 10. If that doesn’t work I’d go to your app and follow the instructions for restart. If that doesn’t work I’d call customer service and ask for a new watch. Before they do that I think they will want to help reboot the watch. If they can’t I’m sure they will give you a new watch.

Sent from Mail for Windows 10