Fitbit Charge 3 - Screen Not Working

[SunsetRunner]

Hi Everyone,

Ive had my Fitbit Charge 3 for nearly a week now and was working fine up until last night.

When I woke up this morning the screen was not working and it wasn’t syncing with the app.

One the back of the device, there is a green and red light constantly flashing. 

Ive tried pressing the side buttons and I have tried putting it on charge but neither are working. 

Does anyone one have any tips on what to do?

Thanks

[JPKBrawn3]

Do what I did. Call customer service and get a new fitbit

Sent from my iPhone

[MarreFitbit]

Hello @bellman15, thanks for the steps you tried in order to solve the issue with your Charge 3's screen. 

I was about to create a support case on your behalf, but I've seen you contacted our Support Team after posting here and that they have helped you with this.

Thanks for helping out @JohnSuperStar and @JPKBrawn3!

Please let us know if there's any questions present. 

[LindaCincinnati]

Mine didn’t work either. No screen just green lights flashing on and off. I plugged mine into the charger and held the side button down until it smiled and kept holding it until the screen reappeared. Just keep holding the button in and it should come back with the screen, might take a couple of minutes. Hope that helps.

[MarreFitbit]

Welcome on board @LindaCincinnati! Thanks for sharing what has worked for you and for helping out. I'm sure your tip and suggestion will help other users.  

When the restart does not work, if the device is syncing, we recommend trying to change the clock face. The steps can be found at: How do I change the clock face on my Fitbit device?

Let us know if there's any questions present. 

[Swmbo]

Thank you that worked for me!

[MarreFitbit]

Welcome on board @Swmbo! We're glad to hear the steps provided worked for you. 

Please don't hesitate to let us know if there's anything else we may do to assist you. 

[LindaCincinnati]

That’s great! Glad I could help.

Sent from my iPad

[MarreFitbit]

Hello there @LindaCincinnati! I'm also glad to know you could help. 

Hope to see you participating in the Community more often since I think it would be awesome for you to explore our Community. You can go ahead and log to any of the topics that might be of your interest in our Discussion boards. Feel free to comment and contribute with your knowledge and experience.

Happy stepping!

[Amber2009]

Im all set. Thank you

[MarreFitbit]

Perfect @Amber2009!  Thanks for sharing the good news.

We'll be around if you need anything else.

[rileyspann65]

my fit bit charge 3 is still buzzing but isn't turning on. I have held the button down for 8 seconds but nothing happened.

[rileyspann65]

Still not working even when I hold down the button for a long time.

[blkpanther]

  Keep the watch plugged in to THE  clip, then press THE SIDES OF THE WATCH WHILE ITS STILL IN THE CLIP FOR A FEW SECONDS.  IF THAT DOES NOT WORK. I HEARD CHG THE FACE OF THE CLOCK HELPS.Sent via the Samsung Galaxy S8+, an AT&T 5G Evolution capable smartphone

[Krohe8]

I need help with my Fitbit app and I was trying to fixed my alarms it doesn’t turn off and it’s been on now so my problems  were how to get off from the on made to add the new alarm it’s syncing now how to get it off from my syncing mode so I need help 

[MarreFitbit]

Welcome on board @rileyspann65! Thanks so much for following the tips and recommendations provided here. 

Since the steps recommended did not work, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon!

Hello @blkpanther! Thanks so much for helping out. 

Welcome to the Community Forums @Krohe8! So I can better assist you, would you mind letting me know if you're having issues with the alarms? 

If so, I'd recommend taking a look at the help article: How do I manage alarms on my Fitbit device?

Also make sure that your Fitbit device is still paired to your account, so the alarms can be synced properly.

Hope to hear from you soon, I'll be around. 

[Myzery]

Worked! Thank you 

[MarreFitbit]

Welcome on board @Myzery! We're glad to hear that the steps provided here worked for you. 

Please don't hesitate to let us know if there's anything else we may do to assist you with. 

[Shalini78]

My Fitbit 3 screen is not working when I pressed the side button only heard buzz Nd contineously flash green and red light but screen not working.. I brought it just before few months.. plz help.

[Tennis_Ingrid]

I'm wondering when Fitbit will release an update to once and for all correct this problem??? It is constantly happening to users which shows a quality defect with the product. Otherwise they should send us all an upgraded product at no charge!


Sent from Xfinity Connect Application

[JohnSuperStar]

I agree but they are probably working on a new model which we will have to buy.

Sent from Mail for Windows 10