Fitbit Charge 3 is not charging

[Minervan]

Hi

I received a replacement pebble last week from Fitbit (thankyou) when my first Charge 3 died prematurely. I set it up correctly using the charge cable from my original tracker and have been happily using it for this last week. It now needs charging but it seems my charging cable has now died also as there is no response (either vibration, buzzing or screen indicating charging is in progress) when the tracker is correctly docked in the charger. I have tried to troubleshoot the issue myself and done the following:

.. restarted the tracker using settings

.. cleaned the connection points on both the tracker and the charge cable (as explained in help pages)

.. tried four different usb connections with no difference (wall plugs, computer)

.. have checked (as best I can see) that the charging points are aligned correctly

Starting to get a bit frustrated with this tracker's issues and would appreciate some help. Thanks.

Moderator edit: subject for clarity

[WilsonFitbit · Accepted solution]

Hello @Minervan. Welcome to the community forums. 

I'm very sorry for the inconvenience and thank you for the detailed information and for the troubleshooting steps you've tried. At this time, I'd like to let you know that since you've tried most of the troubleshooting steps suggested here, my best recommendation is that you please reach out to our Support Team for further assistance. 

Note that you can contact them through chat or over the phone and you can click here to get connected. Make sure to explain the inconvenience and mention the troubleshooting steps you've tried, this way they can assist you from there. 

See you around.