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Fitbit Charge 3 notification bug resolution

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‎10-28-2020 08:28 - last edited on ‎11-12-2020 13:16 by Fitbit Moderator

‎10-28-2020 08:28 - last edited on ‎11-12-2020 13:16 by Fitbit Moderator

It is my understanding that there is a bug-fix in place to resolve the iphone syncing issue that is causing Fitbit Charge 3 to not receive  text and phone notifications.  Evidently this problem was caused by the latest iphone upgrade.  When will this problem be fixed.

A.

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‎11-02-2020 20:00

‎11-02-2020 20:00

Hope this helps. On your watch you will need to turn off “Do not Disturb” and “Sleep Mode”

 

On your Watch:

1. Go to Settings 

2. Scroll to Do Not Disturb & select off

3. then scroll to Sleep Mode & select off

 

Once this is done you will start getting the vibrations from calls and texts. (This will not affect your alarm settings. The alarm will still alert you & vibrate.) Also, make sure all notifications are turned on from your Fitbit app.

 

Plus, if you have an iPhone Go to Settings then Notifications. (Select the app for Phone and Messages and/or any other messenger) Make sure Allow Notifications is on and Show Previews is on Always. As well as Lock Screen, Notification Center, and Banner are all checked with a check marks.

 

Hope this helps. 

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