01-13-2019
15:36
- last edited on
09-25-2021
06:00
by
AndreaFitbit
01-13-2019
15:36
- last edited on
09-25-2021
06:00
by
AndreaFitbit
Hello...
My charge 3 fitbit fitbit screen went totally black
It doesn't response to tapping.
I charged it today to 100%.
3 hours ago it was working fine, i saw the steps the clock everything.
But upon checking now, it shows nothing and it doesn't sync with my phone.
The green light in the back is working and the side touch button is vibrating on touch as usual.
I didn't do any activities like running or anything. I was just sitting in the library when i noticed it.
Please, help.
TIA
Moderator edit: updated subject for clarity.
Answered! Go to the Best Answer.
09-22-2020 11:03
09-22-2020 11:03
Mine is completely dark. Tried several times to hard reset. Spoke with customer service and they basically said “too bad, so sad” and offered a 35% off replacement discount. I’ve only had it a little over a year! I never damaged it in any way? So disappointed ☹️
11-05-2020 07:38
11-05-2020 07:38
I had mine just 1 year and one month. They offer no help whatsoever
11-30-2020 10:34
11-30-2020 10:34
Same. It buzzes like it's showing the code, but black. 🙄
09-25-2021 02:29
09-25-2021 02:29
how did you manage to connect your device
02-11-2022 06:19
02-11-2022 06:19
When the screen can’t be seen go to a dark space (under the duvet) and you can see it enough to get your 4-digit code or turn your brightness to normal.
07-06-2022
14:20
- last edited on
05-21-2023
09:31
by
DavideFitbit
07-06-2022
14:20
- last edited on
05-21-2023
09:31
by
DavideFitbit
Did not work for me. What to do next please?
Did you ever get a reply? I’m having the same issue now but I don’t have a green light either.
07-06-2022 14:22
07-06-2022 14:22
Offered a discount from Fitbit on a new watch, wasn’t much but can’t remember how much.
07-06-2022 14:49
07-06-2022 14:49
07-06-2022 15:04
07-06-2022 15:04
Thanks so much!
10-18-2022 04:50
10-18-2022 04:50
How old was your damaged unit before you were offered a replacement? Was it outside of its warranty? I’ve been offered 35% off a new device but I don’t find that an acceptable resolution. How can I buy another unit when I’ve lost faith in the product?
10-18-2022 14:12
10-18-2022 14:12
05-06-2023 17:56
05-06-2023 17:56
I had this problem and tried everything and here is what ultimately worked. I charged it and did the long reset - got the regular smiley face but the display quickly went black. I turned off all the lights in the room so it was completely dark and I could see a very dim display. I swiped left several times to settings and changed the brightness and it is now fine. Just sharing in case it helps someone…
05-19-2023 18:53
05-19-2023 18:53
Just wanted to say that it worked. My screen was black and not responsive. Holding the button for 15 seconds worked to reset it.