Fitbit Charge 3 screen failures

[Retty1]

My first Fitbit Charge 3 developed horizontal lines across the screen after a few months of careful use: initially one line and then progressing over a number of weeks to an unreadable screen

The device was replaced in warranty with a new Charge 3. This also developed exactly the same problem: after a few months of very careful use horizontal lines started to appear making the screen unreadable.

No amount of resetting or following troubleshooting procedures solves the problem and so it's clearly a hardware fault.

One device is bad luck but two carefully owned devices suggests that there's a bigger problem especially when I read that this is a well known problem.

My second device is out of warranty and yet having paid a fair bit of money for the Charge 3 I do think that Fitbit should probably provide an extended warranty for devices that have this fault.

It doesn't really seem fair that a well cared for device - I never even got mine wet - should have such a short lifespan through no fault at all of the owner.

I do like the Fitbit sleep tracking.

I wonder if the Charge 4 has the same problem? The screen looks the same and so I'm guessing that the problem probably arises with the Charge 4 too. 

Has anybody managed to obtain an extended warranty from Fitbit for what seems to be a quality control issue? Has anybody had this problem with the Charge 4?

Moderator edit: subject for clarity

[WilsonFitbit]

Hello @Retty1. Welcome to the community forums. 

I'm very sorry for the experience and thank you very much for taking the time to provide detailed information, for the troubleshooting steps you've tried and for your feedback. Please note that any feedback posted in the forums is always welcome as it helps to improve our products, services and overall environment.

In regards with the experience you've had, I'd like to let you know that if you haven't done so, I'd recommend contacting our Support Team for further assistance and they will be more than glad to work on your case and provide additional information. Note that you can contact them through chat or over the phone, but phone wait times have been longer than normal, so I recommend initiating a chat. Click here to get connected. 

Regarding your questions, we aren't providing extended warranty for the Charge 3 device. Nevertheless, take into consideration that an extended warranty called the Fitbit Protection Plan (FPP) is available for purchase with certain Fitbit products purchased in the United States from fitbit.com. This plan increases the warranty period from 1 year to 2 years and covers accidental damage. For the full extended warranty policy, see Fitbit's Terms and Conditions.

Regarding the Charge 4, please note that there have been a few reports of screen inconveniences, nevertheless; I'd recommend visiting the Charge 4 board for additional information. Here, you will also be able to see different topics and get additional inputs from other users. 

See you around.