Fitbit Charge 3 screen graying out.

[Holyrood99]

Hi. When I plugged in my charge 3 to charge this morning the screen "grayed out" and is permanently full of gray lines. Have carried out full and partial re sets but its still all greyed out. Any suggestions??

[NellyG]

Did you do a Long Restart? If that doesnt help you will need to contact Support (link in my signature)

CHARGE 3 LONG RESTART
Plug the device into the charging cable. While the device is plugged into the charging cable, hold the button down for 15 seconds. Remove your finger from button. Note: Device won't have a smiley face icon and should be off with a black screen. Remove the device from the charging cable. Plug the device into the charging cable again. The smiley face icon appears on the screen.

[Holyrood99]

Hi Nelly, thank you for your suggestion. I have just carried out a long restart and its just the same. Thank  you for your assistance.

[Mprobst43]

I am also having issue with screen grayed out. I have tried holding the button for 15 seconds and it will not turn off. The smiley face blinks on and then I keep holding it down and then the regular clock face reappears. Please advise. Thank you

[NellyG]

I have flagged a moderator to come and help you both.

[RicardoFitbit]

Hell guys! I'm here to provide assistance with your Charge 3 devices, my apologies for the delay in responding. Welcome aboard @Holyrood99 and @Mprobst43. Thanks @NellyG for bringing this to my attention and providing some suggestions.

@Holyrood99 I appreciate your patience and effort troubleshooting your device. I was informed by our Support team that they already provided you with assistance regarding your display difficulties. That said, I recommend you to get in touch with them again if you have any additional questions about the assistance that was provided by them, I'm sure that they'll be more than glad to provide you with more information and details.

@Mprobst43 Thank you for trying the long restart process prior posting. Let me share with you that our Support team was contacted on your behalf to receive further assistance directly with them. That said, please keep an eye to your email inbox for their contact, they'll be in touch with you soon. In the meantime they contact you, let me know if I can do anything else for you.

I'll be around.  

[Holyrood99]

You have to get it replaced.

Sent from Yahoo Mail on Android

[Mprobst43]

Thank you very much for your help.

[RicardoFitbit]

Hey guys! Thanks for your replies and updates @Holyrood99 @Mprobst43, my apologies for the delay in responding.

I'm happy to know that our Customer Support team assisted both of you with this situation. Don't hesitate to contact me back if you need anything else and contact them directly for any inquiry related to our warranty policies. I also want to suggest you to visit our discussion forums and participate. There are several users who are interested in fitness, healthy eating, better sleep, among others. 

See you around!

[H2z]

Hi! I have the same problem. May I ask how this was resolved? I’ve tried the standard resetting procedure as posted online and as emailed to me by customer service, but this didn’t work for me. After holding down the button, the smiley face appears briefly and is then replaced by the clock face.

[Mprobst43]

It had to have it replaced. Mine was the same way as you're describing. It
was a easy process to replace but I was still under warranty time frame.

Get with customer service and request replacement.

Best of luck

[BrenShof]

I also am having a problem with the grey screen. I unplugged it from the charger and it was grey streaks on it. How was the problem resolved

[H2z]

Thanks @Mprobst43 . I’m trying to have it replaced but haven’t gotten a response from customer service.

So far nothing has worked for me, I’m trying to request for a replacement since my device is still within warranty period.

Moderator edit: merged reply

[TK0368]

I did the update also two nights ago and now after charging the screen is greying with white lines down the centre- will there be any support from the company?

[Mprobst43]

I am so sorry you're having the same issue. Yes the company did replace
mine completely. However I don't know what causes it to occur in the first
place. So I don't know how long this one will last? Just taking it day by
day. Contact Fitbit customer service. I am not sure about their warranty
policy or anything but mine was covered under the warranty because I had
only had it since January 2019. Good luck.

They replaced mine. But I'm not sure if this one will do the same or not. I
don't know about installing the latest version of firmware? All I know is
my old one still will not turn off. So y'all are having problems with
customer support?

I'm sorry you're having problems but I hope you have as good of luck as I
did in getting mine replaced.

I hope you hear something soon. I know it is frustrating. They responded to
me fairly quickly so I'm grateful for that.

Moderator edit: merged reply

[H2z]

Hi!

This issue started before I updated the firmware. I had hoped that
the update might somehow resolve the issue, but it didn't. I'm trying
to have the device replaced under warranty since it is still within
warranty period.

[Chelbi]

Hi mine also started before the update, it was when I plugged it in to charge intact!

[Holyrood99]

They will have to replace it.

Sent from Yahoo Mail on Android

[FrogQueen]

Helo, I'm having the same issue with the screen. Woke up to the grey screen.

I have done the long rest also, with no fix. So what is the next step?

[Chelbi]

Hi Holyrood99, I went on live chat after posting my comment, the agent I got went through all the troublshooting steps and it made no difference, screen still grey stripes.  I have a new charge on the way so I have to say their follow customer service is A1