Fitbit Charge 3 screen is black

[Marnadesousa]

My charge 3 screne is blank the device vibrates and the heart rate sensor also works but nothing can be seen on the screen also device cannot be paired to phone as nothing can be seen on the screen

Moderator Edit: Clarified subject

[AlvaroFitbit]

@Marnadesousa It's great to see you in the Community! 

Sorry to hear that your Charge 3 screen not working. Try restarting your tracker by doing the following:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display.
4. Press and hold the button on your tracker for 8 seconds. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.
5. Disconnect your tracker from the charging cable.

Let me know how it goes.