Fitbit Charge 3 warranty replacements had different issues each

[Scrappy62]

After the 3rd "warranty" replacement in the last several months, I give up. In October I received a replacement. It lasted about 5 months. I received one a week ago and the screen went black the first day I had it. Other functions worked, but no screen activity, at all. I received another replacement today. The spring latch on one end of the Fitbit was broken. No spring activity. The Fitbit band wouldn't stay on. Why would they send me a broken Fitbit? Obviously someone else sent it back, because it was broken, and they just sent it to someone else. Lucky me. I give up. I will never own another Fitbit. There has to be other, better options out there. Suggestions?

Moderator Edit: Clarified subject

[AlvaroFitbit]

@Scrappy62 I hope you're doing well.

Sorry to hear about this experience and thank you for taking the time to share here in the Community. I do insist in letting our Support team know about this so they can take corrective actions. This isn't expected from replacement devices and many members have been happy with the replacement the got from Support. I wish this can be the case for you so please let them know there is something not working with the device you got from them.

I'll be around.

[Scrappy62]

Thank you for your contact. This has been so frustrating. For years, I loved having a Fitbit, but since I switched to the Charge 3, I have had one issue after another. I will contact support per your suggestion and see where it goes from there. The Support people I've chatted with have been fine and helpful. The problem is with the replacements I've received. I keep hoping to receive one that will work correctly for more than a month or two. Again, thanks. I'll contact Support now.