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Fitbit Charge 3 won't pair and sync

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‎01-19-2021 13:33 - last edited on ‎01-20-2021 03:09 by Fitbit Moderator

‎01-19-2021 13:33 - last edited on ‎01-20-2021 03:09 by Fitbit Moderator

I have a charge 3 and it worked perfectly before I started using Tile Pro Bluetooth tracker. Now fitbit couldn't sync.  I unpaired fitbit and paired it again. After multiple attempts, it still refuses to sync. Is there a known issue with Tile tracker/app on a Sumsung note phone? 

 

 

 

Moderator Edit: Clarified subject

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‎01-20-2021 03:10

‎01-20-2021 03:10

@Doraemonyoung Welcome to the Fitbit Community! It's great to have you here!

 

Let me help you with this and thank you for troubleshooting this issue. This isn't an expected behavior so I suggest you try the following:

 

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  5. You can find troubleshooting instructions here.

This should help clear the link between your phone and your tracker.

 

Let me know how it goes.

Alvaro | Community Moderator

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