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Fitbit Charge 4 stopped syncing

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‎01-11-2023 06:57 - last edited on ‎02-14-2023 15:36 by Fitbit Moderator

‎01-11-2023 06:57 - last edited on ‎02-14-2023 15:36 by Fitbit Moderator

My fitbit Charge 4 is not syncing after the update on 1/10/23. Is this issue being worked on because it is affecting the time and my health journey.

 

Moderator Edit: Clarified subject

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‎02-15-2023 10:40 - edited ‎03-09-2024 07:48

‎02-15-2023 10:40 - edited ‎03-09-2024 07:48

Hi there, @angeldwms. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Charge 4.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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‎02-17-2023 06:58

In response to MarreFitbit

‎02-17-2023 06:58

Hi Maria, 

I've got the same issue as angeldwms. Nice to hear that issue was solved outside of this thread, but can you still post a solution to help me?

 

Thanks 

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‎02-17-2023 07:14

In response to Mbrakel

‎02-17-2023 07:14

I had to wait for my cell phone provider to do an update on my phone, and
that's the only way my fitbit would sync. The provider had made the problem
happen in the first place. I had to wait a couple of days for them to do it
and I ended up putting the fitbit app on another device - my IPad, to keep
it syncing.
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