Fitbit charge 2 won’t sync

[Labnu1]

Fitbit charge 2 stopped syncing yesterday at about 11:29 AM.  Messages received, looking for device which keeps spinning.  Turned Bluetooth off and on.  Shut off and turned on phone.  I’ve tried everything I’ve read to try to get a sync.....

[AlvaroFitbit]

@Labnu1 It's great to see that you've visited the Fitbit Community!

Let me help you with your Charge 2 that isn't syncing and thank you for troubleshooting this issue. Which phone are you using? Is it compatible? You can try the following:

• Go to your phone's bluetooth settings and remove all devices listed there.
• Restart your phone and restart your device. 
• Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
• You can find additional suggestions here.

Let me know how it goes.

[Labnu1]

I’ve tried all that’s been suggested!! HELP!! I’m lost without it! Now
all that it’s recording is water intake and days goal met at exercise. I
can’t add the other things back.....

Can I go to Best Buy where I purchased it to see if they can fix it??? I
don’t want to, but should I just go purchase a new one?? I need one!! It
helps me so much on my weight loss journey!!

HELP!!

Leroy

[AlvaroFitbit]

@Labnu1 thank you for following my suggestions and sorry for the delay in my reply. 

Since the issue persist I have created a ticket so our Support team can further assist you via email. Still you could check with Best Buy to see what options or suggestions they may have for you.

Keep me posted.

[Locksmith]

I understand  I cant live without mine.  Down 300 lbs.  I'm looking at garmin